Customer Service Executive

RED CONTACT SDN. BHD.; Puchong; On-site; MYR 27,000 - 33,000; Full time

Benefits offered by this job

Medical coverage

Dental & optical

No midnight shifts

Company trips

Job summary

redCONTACT Sdn. Bhd. in Puchong is hiring Fresh Graduates and 2026 intake for a Customer Service Executive role at IOI Boulevard. This 12-month contract offers potential for permanent placement and a KPI-based allowance after confirmation.

You will handle inbound calls, provide accurate information, and resolve customer issues while enjoying medical coverage, dental and optical benefits, and other staff activities.

Qualifications

• Fresh graduates, unemployed, or recently retrenched encouraged to apply.
• Candidates with at least 1 year of customer service experience will have an added advantage.
• On-the-job training will be provided.
• 12-month contract with strong potential for permanent placement.

Responsibilities

• Handle inbound calls and respond promptly to customer inquiries and feedback regarding our products and services.
• Provide accurate information to customers and internal support teams.
• Effectively resolve customer issues or elevate them to the appropriate departments when needed.
• Ensure timely follow-ups while maintaining high service quality.
• Uphold professionalism and contribute to enhancing customer satisfaction.

Job description

NOW HIRING: FRESH GRADUATES & 2026 NEW INTAKES
Location: IOI Boulevard, Puchong (Just a 2-minute walk from IOI Puchong Jaya LRT Station)
Salary Range: Up to RM2,700.00

We are excited to welcome passionate and driven individuals to join our growing team!

Key Responsibilities:

• Handle inbound calls and respond promptly to customer inquiries and feedback regarding our products and services
• Provide accurate information to customers and internal support teams
• Effectively resolve customer issues or elevate them to the appropriate departments when needed
• Ensure timely follow-ups while maintaining high service quality
• Uphold professionalism and contribute to enhancing customer satisfaction

Who Should Apply?

• Fresh graduates, individuals who are unemployed, or those recently retrenched are highly encouraged to apply
• Candidates with at least 1 year of customer service experience will have an added advantage
• On-the-job training will be provided
• 12-month contract with strong potential for permanent placement
• Salary increment upon confirmation
• KPI allowance of up to RM300.00 (post-confirmation)
• Annual and statutory leave entitlements
• No midnight shifts
• Full medical coverage (including during probation)
• Dental and optical benefits
• Monthly staff engagement activities (indoor/outdoor with complimentary meals)
• Company trips
• Opportunities for career growth and advancement

Workplace Address:

IOI Boulevard, Jalan Kenari 5, Puchong
(Directly opposite IOI Puchong Jaya LRT Station - only a 2-minute walk)

• Opportunities for promotion
• Job Types: Full-time, Contract

redCONTACT Sdn. Bhd. was incorporated in 2016 with its Headquarters based in IOI Boulevard, Puchong as a wholly owned subsidiary or red ONE Network Sdn. Bhd. which is the pioneer and market leader in cost saving communication services. The parent company were the only postpaid Mobile Virtual Network Operator (MVNO) riding on Celcom Axiata’s superior mobile network infrastructure.

red ONE Network Sdn. Bhd. Structured a new ownership and senior management team in early 2012, and they grew at a remarkable rate. In early 2013 they introduced a new product brand - redONE - to create a fresh and distinct identity for themselves. A brand that stands for transparency, simplicity, and a commitment to ever-lower prices.

With these key principles as foundation, it diversified its telecommunications business into the BPO industry by holding those values and desire to become the choice for Business Process Outsourcing by companies whom has what it takes to deliver delightful customer experience with cheaper cost in any type of economic climate.

AWARD

SME 100 For Year 2020

What can I earn as a Customer Service Executive