Customer Service Representative

RED ONE NETWORK SDN. BHD.; Bayan Lepas; On-site; MYR 20,000 - 31,000; Full time

Job summary

redONE Network Sdn. Bhd. in Bayan Lepas, Penang, Malaysia invites applications for a Customer Service Representative to support walk-in customers and handle enquiries at our retail outlet.

You will assist with registrations and account-related requests, ensuring a smooth customer experience and acting as a liaison between customers and the company. The role emphasizes proactive service, accuracy, and timely responses.

Qualifications

• Minimum Higher Secondary School/SPM/'O' Level or equivalent.
• At least 1 year of experience in Customer Service, Retail, Frontliner, Customer Support or a related field.
• Experience in a telecommunications (Telco) company is an added advantage.
• Excellent communication and interpersonal skills.
• Strong customer service mindset with a professional and positive attitude.
• Good active listening and problem-solving skills.
• Strong sense of urgency and ability to prioritize tasks effectively.
• Highly organized and able to manage multiple tasks within required timelines.
• Proactive, responsible and able to work well under pressure.

Responsibilities

• Attending walk-in customers professionally by providing the correct information about products and services, line registration, other requisitions, or complaints by following the latest policies and processes.
• Create engagement and generate revenue growth at the branch.
• Compile reports on overall customer satisfaction and complaints to the Superior.
• Adequate knowledge of company products, always answerable to questions about the process, and terms of products sold by the company.
• Resolve customer complaints or issues as required SLA, and update customers on the outcomes via email or call with recording.
• Assure Opening and Closing counters are properly hand-over during operating hours.
• Undertake any other ad-hoc duties as assigned.

Skills

Communication

Interpersonal skills

Active listening

Problem solving

Customer service

Microsoft Office

Organization

Multitasking

Education

Higher Secondary School / SPM / 'O' Level

Tools

Microsoft Office

Job description

Join redONE as a Customer Service Representative and be the friendly face of our retail outlet!

You will assist walk-in customers, handle enquiries and complaints, support registrations and account-related requests, and ensure a smooth customer experience.

ROLE OVERVIEW

To ensure business operations run smoothly at redONE Retail Outlets.

Responsible for acting as a liaison between customers and companies.

Assists with orders, billing, account questions, errors, cancellations, and other queries.

Timeliness of successful implementation of initiatives.

JOB RESPONSIBILITIES

Attending walk-in customers professionally by providing the correct information about products and services, line registration, other requisitions, or complaints by following the latest policies and processes.

Create engagement and generate revenue growth at the branch.

Compile reports on overall customer satisfaction and complaints to the Superior.

Adequate knowledge of company products, always answerable to questions about the process, and terms of products sold by the company.

Resolve customer complaints or issues as required SLA, and update customers on the outcomes via email or call with recording.

Assure Opening and Closing counters are properly hand-over during operating hours.

Undertake any other ad-hoc duties as assigned.

JOB REQUIREMENTS

Minimum Higher Secondary School/SPM/'O' Level or equivalent.

At least 1 year of experience in Customer Service, Retail, Frontliner, Customer Support or a related field.

Experience working in a telecommunications (Telco) company is an added advantage.

Excellent communication and interpersonal skills.

Strong customer service mindset with a professional and positive attitude.

Good active listening and problem-solving skills.

Strong sense of urgency and ability to prioritize tasks effectively.

Highly organized and able to manage multiple tasks within required timelines.

Proactive, responsible and able to work well under pressure.

Proficient in Microsoft Office applications.

PHYSICAL REQUIREMENTS

The candidate must demonstrate the ability to achieve the following:

Meet individual targets set by management.

Effectively handle and manage work-related pressure.

Demonstrate good teamwork and leadership skills when supporting team activities and daily operations.

Ensure the division completes daily tasks and adheres to company SLA requirements.

Foster and maintain positive working relationships with internal teams and other departments to expedite processes and initiatives.

Monitor and follow up closely on delayed submissions to minimize discrepancies and ensure timely resolution.

Unlock job insights

Hirer responsiveness Salary match Number of applicants

Your application will include the following questions:

• Which of the following Microsoft Office products are you experienced with?
• Which of the following statements best describes your right to work in Malaysia?
• What's your expected monthly basic salary?
• Do you have customer service experience?
• Which of the following types of qualifications do you have?
• How many years' experience do you have as a customer services representative?
• Are you willing to undergo a pre-employment background check?

Telecommunications & Internet Service Providers 101-1,000 employees

redONE Network, Malaysia’s only postpaid MVNO (Mobile Virtual Network Operator) is still hiring! With over 350 staff in 12 offices nationwide, 90+ retail outlets and more than 5,000 sales touchpoints, we are still growing at a fast pace. Our continuous growth necessitates more dynamic and self-driven individuals to join our ambitious team.

redONE Network, Malaysia’s only postpaid MVNO (Mobile Virtual Network Operator) is still hiring! With over 350 staff in 12 offices nationwide, 90+ retail outlets and more than 5,000 sales touchpoints, we are still growing at a fast pace. Our continuous growth necessitates more dynamic and self-driven individuals to join our ambitious team.

What can I earn as a Customer Service Representative