Technician Coordinator

Private Advertiser; George Town; On-site; MYR 28,000 - 50,000; Full time

Job summary

Private Advertiser in Penang, George Town, is seeking a service coordinator to handle incoming requests via online forms, calls, or WhatsApp, coordinate with service agents on scheduling, and track progress from request to completion.

You will file service reports, liaise with engineers on common issues, manage disputes, and assist with walk-in technical checks or returns. Fluency in Bahasa and English and experience in customer-facing support are essential; Mandarin is a bonus.

Qualifications

• Experience using Microsoft Excel or Google Sheets.
• Good command in Bahasa and English (Mandarin is a bonus).
• Experience in customer-facing support.

Responsibilities

• Receive incoming service requests from customers via online form, calls, or WhatsApp messages.
• Coordinate with service agents and customers on servicing time, and terms and conditions.
• Track service progress from service request to completion.
• File servicing reports for service feedback collected from service agents, and liaise with engineers on common servicing issues.
• Manage servicing disputes with customers.
• Assist with walk-in technical product checking, servicing, or return goods.

Skills

Customer-facing support

Bilingual Bahasa & English

Technical basics

Spreadsheet skills

Tools

Microsoft Excel

Google Sheets

Job description

Receive incoming service requests from customers via online form, calls, or WhatsApp messages

Coordinate with service agents and customers on servicing time, and terms and conditions

Track service progress from service request to completion

File servicing reports for service feedback collected from service agents, and liaise with engineers on common servicing issues

Manage servicing disputes with customers

Assist with walk-in technical product checking, servicing, or return goods

About you

• Have experience using Microsoft Excel or Google Sheet
• Have good command in Bahasa and English (Mandarin is a bonus)
• Have experience in customer-facing support
• Have basic electrical or technical skills (optional)