TECHNICIAN (Electrical Product Repair/Facility Management)

Private Advertiser; Subang Jaya; On-site; MYR 36,000 - 54,000; Full time

Job summary

Private Advertiser in Malaysia is seeking a Technician (Electrical Product Repair/Facility Management) to inspect returned products, diagnose faults, and record findings in the service tracking list. You will coordinate with Customer Service, perform repairs per procedures, manage spare parts and tools, support SIRIM testing, and ensure documentation and reporting are up to date.

Candidates should have a Diploma or Cert in relevant engineering and 1–2 years' experience, with good English and

Qualifications

• Certificate or Diploma in Electrical, Electronic, or Mechanical Engineering or related field.
• Basic knowledge of electrical wiring, testing, and troubleshooting.
• Experience with SIRIM testing or certification processes is an advantage.
• Good reading and following technical manuals/diagrams.

Responsibilities

• Inspect returned electrical and non-electrical products to identify faults or defects.
• Diagnose problems accurately and determine repair requirements.
• Record findings clearly for each case in the service tracking list.
• Coordinate with Customer Service for case verification or spare part requests.
• Perform repair and maintenance according to standard procedures and safety guidelines.
• Replace faulty parts using approved spare parts and record part usage.
• Conduct product functionality testing after repair to ensure safety and performance.
• Ensure repaired units are clean and properly packed before returning to customers.
• Prepare products for SIRIM inspection, testing, and certification processes.
• Maintain records of SIRIM units, testing schedules, and approval documents.
• Keep documentation related to repair history, part usage, and SIRIM activities.
• Work with Customer Service and Warehouse teams for smooth product flow.
• Support product testing or demonstrations during internal training.

Skills

Electrical wiring basics

Component testing

Troubleshooting

English & Malay communication

Education

Certificate or Diploma in Electrical, Electronic, or Mechanical Engineering

Tools

Excel

Google Sheets

WhatsApp

Job description

TECHNICIAN (Electrical Product Repair/Facility Management)

• Inspect returned electrical and non-electrical products to identify faults or defects.
• Diagnose problems accurately and determine repair requirements.
• Record findings clearly for each case in the service tracking list.
• Coordinate with Customer Service team for case verification or spare part requests.

2. Product Repair & Quality Assurance

• Perform repair and maintenance according to standard procedures and safety guidelines.
• Replace faulty parts using approved spare parts and record part usage.
• Conduct product functionality testing after repair to ensure safety and performance.
• Ensure repaired units are clean and properly packed before returning to the customers.

3. SIRIM Application & Testing Coordination

• Prepare and arrange products for SIRIM inspection, testing, and certification processes.
• Liaise with SIRIM officers and relevant departments to ensure timely submission and collection of units.
• Maintain proper records of SIRIM units, testing schedules, and approval documents.
• Support documentation preparation, product labelling, and coordination of test results.
• Ensure products comply with SIRIM requirements before release to market or customer.

4. Spare Parts & Tools Management

• Request and track spare parts usage for repair jobs.
• Maintain service tools, equipment, and workbench in good working condition.
• Report low stock, missing, or defective parts and tools to the supervisor promptly.

5. Documentation & Reporting

• Ensure all service reports, photos, and technical findings are properly recorded.
• Update the warranty tracking system or service listing daily.
• Support the CS team with technical input for customer communication.
• Keep proper documentation related to repair history, part usage, and SIRIM-related activities.

6. Team & Operation Support

• Work closely with the Customer Service and Warehouse teams for smooth product flow.
• Support product testing or demonstration during internal training or product evaluation.
• Participate in continuous improvement to enhance service efficiency and turnaround time.

Job Requirement:

• Certificate or Diploma in Electrical, Electronic, or Mechanical Engineering, or related field
• Minimum 1-2 years’ experience in product servicing or repair (home appliances preferred).
• Basic knowledge of electrical wiring, component testing, and troubleshooting.
• Experience or familiarity with SIRIM testing or certification processes is an advantage.
• Able to read and follow technical manuals or diagrams.
• Good organization skills and attention to detail.
• Responsible, self-disciplined, and able to work independently.
• Proficient in basic computer skills (Excel, Google Sheets, WhatsApp).
• Able to communicate in English and Malay (Mandarin is an advantage).