Technical Writer at GENO

GENO; Kuala Lumpur; On-site; MYR 39,000 - 67,000; Full time

Benefits offered by this job

Cell phone reimbursement

Dental insurance

Flexible schedule

Free parking

Maternity leave

Opportunities for promotion

Parental leave

Professional development

Job summary

GENO is seeking a detail-oriented Technical Writer to produce clear, accurate documentation for our software products and services. You will work closely with developers, product managers, and support teams to translate technical information into content that is easy to understand for different audiences.

We require a Bachelor’s degree and at least 2 years of technical writing experience, with knowledge of APIs, software development concepts, and programming languages such as JavaScript or C#.

Qualifications

• Bachelor’s degree in a related field.
• Minimum 2 years of experience in technical writing.
• Strong written and verbal communication skills.
• Ability to simplify complex technical concepts.
• Basic understanding of software development, APIs, and workflows.
• Familiarity with Python, JavaScript, or C# is advantageous.
• Experience with documentation tools or CMS is a plus.

Responsibilities

• Research, write, and maintain technical documentation (user manuals, API docs, SOPs, guides, release notes, knowledge base).
• Collaborate with engineers, product managers, and support teams to gather information.
• Organize and maintain documentation repositories.
• Review and edit content for clarity, accuracy, and consistency.
• Ensure documentation aligns with company standards and style guidelines.
• Participate in product discussions to stay updated on new features.
• Manage documentation tasks within project timelines.
• Continuously improve documentation structure and usability.

Skills

JavaScript

C#

Documentation writing

Attention to detail

Education

Bachelor's degree in Computer Science, Communication, English, or related field

Tools

Documentation tools

Content management systems

Job description

Position : Technical Writer Salary : RM 3,500 – RM 6,000 Location : Imazium, Uptown Damansara Working Hours : Monday - Friday (8.30am – 5.30pm)

This Full time on site position offers great opportunities for career growth.

Job Summary

We are looking for a detail-oriented Technical Writer to produce clear, accurate, and user-friendly documentation for our software products and services. You will work closely with developers, product managers, and support teams to translate technical information into content that is easy to understand for different audiences.

Job Responsibilities

• Research, write, and maintain technical documentation such as user manuals, API documentation, SOPs, installation guides, release notes, and knowledge base articles.
• Collaborate with engineers, product managers, and support teams to gather and validate technical information.
• Organize, update, and maintain internal and external documentation repositories.
• Review and edit technical content to ensure clarity, accuracy, and consistency.
• Ensure documentation complies with company standards, templates, and style guidelines.
• Participate in product discussions and demos to stay updated on new features and changes.
• Manage documentation tasks and deliverables within project timelines.
• Continuously improve documentation structure, usability, and processes.

Job Requirements

• Bachelor’s degree in Computer Science, Communication, English, or related field.
• Minimum 2 years of experience in technical writing, preferably in a software or IT environment.
• Strong written and verbal communication skills with excellent attention to detail.
• Ability to simplify complex technical concepts into clear and user-friendly content.
• Basic understanding of software development, APIs, and system workflows.
• Familiarity with programming languages such as Python, JavaScript, or C# is an advantage.
• Experience working with documentation tools or content management systems is a plus.
• Able to work independently and collaborate effectively with cross-functional teams.

Pay

Pay: RM3,500.00 - RM6,000.00 per month

Benefits

• Cell phone reimbursement
• Dental insurance
• Flexible schedule
• Free parking
• Maternity leave
• Opportunities for promotion
• Parental leave
• Professional development

Education

• Bachelor's (Preferred)

Experience

• JavaScript: 2 years (Preferred)
• C#: 2 years (Preferred)

Work Location: In person