Technical troubleshooting agent(Japanese)
eTeam
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Job summary
eTeam is seeking a skilled IT troubleshooter to operate and optimize production IT services. You will work independently as a subject matter expert and actively contribute to troubleshooting discussions and solutions.
You will drive incident and outage management, monitor system performance, track changes, and ensure adherence to SLAs, collaborating with colleagues to improve efficiency.
Qualifications
- Expert proficiency in IT Troubleshooting.
- Intermediate proficiency in Engineering Support.
- A minimum of 1 year of experience in related skills.
- Bachelor's Degree in relevant field of studies.
Responsibilities
- Drive incident and outage management, investigation, and restoration processes.
- Monitor systems and analyze trends to enhance performance and prevent incidents.
- Track and facilitate the acceptance of changes to production environments.
- Operate information technology production services in alignment with established protocols and SLAs.
- Collaborate with colleagues to maintain and improve operational efficiency.
Skills
Education
Job description
Discover the excitement of contributing your expertise to a dynamic environment. You will perform independently and become a subject matter expert while actively participating in discussions and contributing solutions to work‑related challenges. This opportunity will allow you to engage deeply with IT Troubleshooting, fostering growth and collaboration. Join us and be part of a journey where your insights and contributions truly matter.
- Drive incident and outage management, investigation, and restoration processes.
- Monitor systems and analyze trends to enhance performance and prevent incidents.
- Track and facilitate the acceptance of changes to production environments.
- Operate information technology production services in alignment with established protocols and service level agreements.
- Collaborate with colleagues to maintain and improve operational efficiency.
- Expert proficiency in IT Troubleshooting.
- Intermediate proficiency in Engineering Support.
- A minimum of 1 of experience in relevant related skills.
- Bachelor's Degree in relevant field of studies
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