Technical Troubleshooting Agent Level 2 - Japanese

7802 Accent.Tech.Solut.Sdn Bhd Company; Petaling Jaya; On-site; MYR 56,000 - 89,000; Full time

Job summary

Accenture is a leading global professional services company helping the world’s top organizations build digital cores and optimize operations. This role focuses on IT troubleshooting, incident management, and restoration within production environments.

You will monitor systems, analyze trends, and facilitate changes per SLAs while collaborating with global teams to drive efficiency and value.

Qualifications

• Expert proficiency in IT Troubleshooting.
• Intermediate proficiency in Engineering Support.
• At least 1 year of experience in related skills.

Responsibilities

• Perform IT troubleshooting and drive incident and outage management.
• Monitor systems and analyze trends to prevent incidents.
• Assist with change management and production acceptance.
• Operate IT production services per SLAs.
• Collaborate with colleagues to improve operational efficiency.

Skills

IT Troubleshooting

Engineering Support

Related skills experience

Education

Bachelor's Degree in relevant field of studies

Job description

THE WORK:

Discover the excitement of contributing your expertise to a dynamic environment. You will perform independently and become a subject matter expert while actively participating in discussions and contributing solutions to work-related challenges. This opportunity will allow you to engage deeply with IT Troubleshooting, fostering growth and collaboration. Join us and be part of a journey where your insights and contributions truly matter. Drive incident and outage management, investigation, and restoration processes. Monitor systems and analyze trends to enhance performance and prevent incidents. Track and facilitate the acceptance of changes to production environments. Operate information technology production services in alignment with established protocols and service level agreements. Collaborate with colleagues to maintain and improve operational efficiency.

HERE'S WHAT YOU WILL NEED:

• Expert proficiency in IT Troubleshooting.
• Intermediate proficiency in Engineering Support.
• A minimum of 1 of experience in relevant related skills.
• Bachelor's Degree in relevant field of studies

BONUS POINTS IF YOU HAVE:

• Advanced problem solving
• Intermediate communication skills
• Intermediate analytical thinking
• Beginner process improvement
• Advanced attention to detail

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at www.accenture.com

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences.

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law.

Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.

Bring your incredible skills and join our global team of innovators. We come together from different backgrounds across the world and work with the latest technologies to create value and growth for our clients. With us, you’ll continue to learn and grow so you can advance in your career. Your personal dreams and ambitions are just as important to us; that’s why we offer support any way we can—when you thrive, we all thrive. Explore your next step at Accenture Belong. Grow. Thrive. Join agreat place to work for reinventors who drive meaningful change for our clients, communities, and the world. Wo rld. Explore your next step at Accenture