Technical Troubleshooting Agent Level 2 - Japanese

Accenture Southeast Asia; Petaling Jaya; On-site; MYR 60,000 - 180,000; Full time

Job summary

Accenture Southeast Asia is seeking a technically skilled professional to manage IT troubleshoooting, incidents, and production support. You will work independently as a subject matter expert and actively contribute to problem resolution and operational improvements.

The role focuses on incident handling, monitoring trends, and ensuring changes to production environments align with SLAs, collaborating with teammates to optimize operational efficiency.

Qualifications

• Expert proficiency in IT Troubleshooting.
• Intermediate proficiency in Engineering Support.
• A minimum of 1 year of experience in relevant related skills.
• Bachelor's Degree in relevant field of studies.

Responsibilities

• Drive incident and outage management, investigation, and restoration processes.
• Monitor systems and analyze trends to enhance performance and prevent incidents.
• Track and facilitate the acceptance of changes to production environments.
• Operate information technology production services in alignment with established protocols and service level agreements.
• Collaborate with colleagues to maintain and improve operational efficiency.

Skills

IT Troubleshooting

Engineering Support

Education

Bachelor's Degree in relevant field of studies

Job description

THE WORK:

Discover the excitement of contributing your expertise to a dynamic environment. You will perform independently and become a subject matter expert while actively participating in discussions and contributing solutions to work-related challenges. This opportunity will allow you to engage deeply with IT Troubleshooting, fostering growth and collaboration. Join us and be part of a journey where your insights and contributions truly matter.

• Drive incident and outage management, investigation, and restoration processes.
• Monitor systems and analyze trends to enhance performance and prevent incidents.
• Track and facilitate the acceptance of changes to production environments.
• Operate information technology production services in alignment with established protocols and service level agreements.
• Collaborate with colleagues to maintain and improve operational efficiency.

HERE'S WHAT YOU WILL NEED:

• Expert proficiency in IT Troubleshooting.
• Intermediate proficiency in Engineering Support.
• A minimum of 1 of experience in relevant related skills.
• Bachelor's Degree in relevant field of studies

BONUS POINTS IF YOU HAVE:

• Advanced problem solving
• Intermediate communication skills
• Intermediate analytical thinking
• Beginner process improvement
• Advanced attention to detail