Senior Mobile Device Technician

Phonelab Group Sdn Bhd; Ipoh; On-site; MYR 28,000 - 45,000; Full time

Benefits offered by this job

Commission

EPF / SOCSO / EIS

Annual Leave

Public Holiday Incentive

Annual bonus

Performance bonus

Yearly Salary Increment

Overtime pay

Staff Discount

Training provided

Medical and Hospitalisation Leave

Company Trip

Accommodation

Job summary

Phonelab Group Sdn Bhd in Ipoh is seeking a skilled technician to diagnose, repair and service mobile devices. You will handle hardware repairs, software troubleshooting, motherboard work and precise component replacements.

The role requires hands-on experience, clear English communication, and a customer-focused approach. You will keep repair records, stay current with new mobile technologies and assist customers professionally.

Qualifications

• Minimum education level as stated (SPM/O Level/SKM L1-L3 or equivalent).
• Proven ability to diagnose hardware and software issues in mobile devices.
• Strong communication skills and customer service orientation.

Responsibilities

• Diagnose hardware and software issues in mobile phones using diagnostic tools.
• Perform component-level repairs including soldering on circuit boards.
• Replace screens, batteries, cameras and charging ports; ensure functionality.
• Troubleshoot OS and app issues with flashing and debugging techniques.
• Communicate repair solutions clearly to customers and document interactions.
• Maintain accurate repair records and inventory using computerized system.

Skills

Mobile phone repair

Software troubleshooting

Component replacement

Customer service

English fluency

Education

SPM / O Level / SKM L1-L3 or equivalent

Tools

Soldering tools

Diagnostic tools

Basic computer literacy

Job description

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Technical proficiency in mobile phone hardware repair and software troubleshoot.

Hands on experience handling motherboard issue will be highly advantages.
Ability to perform component replacement on mobile devices accurately and efficiently.

Experience in retails operation will be highly advantages.

Fluency in English/multi language will be an added advantage to effectively communicate with customers and colleagues.

Excellent customer service skills with the ability to communicate technical issues clearly to customers.

Able to work 6 days a week

Discipline, self-motivated and independent

Requirement

• Technical proficiency in mobile phone hardware repair and software troubleshoot.


• Hands on experience handling motherboard issue will be highly advantages.
  Ability to perform component replacement on mobile devices accurately and efficiently.


• Experience in retails operation will be highly advantages.


• Minimum SPM / O Level / SKM Level 1 / SKM Level 2 / SKM Level 3 or Equivalent.


• Fluency in English/multi language will be an added advantage to effectively communicate with customers and colleagues.


• Excellent customer service skills with the ability to communicate technical issues clearly to customers.


• Computer literate (Basic).


• Able to work 6 days a week


• Discipline, self-motivated and independent

Responsibility

• Diagnose hardware and software issues in mobile phones, using diagnostic tools and technical knowledge to identify the root cause of problems.


• Perform component-level repairs, including soldering and desoldering of microchips, connectors, and other surface-mounted devices on mobile phone circuit boards.


• Replace damaged or malfunctioning components such as screens, batteries, cameras, and charging ports, ensuring proper functionality and adherence to quality standards.


• Troubleshoot and resolve software-related issues, including operating system errors, application malfunctions, and connectivity problems, using software flashing and debugging techniques.


• Provide excellent customer service by communicating technical issues and repair solutions clearly and professionally to customers, addressing their concerns and ensuring satisfaction.


• Maintain accurate records of repairs performed, parts used, and customer interactions, using a computerized system to track inventory and manage service requests.


• Stay up-to-date with the latest mobile phone technologies, repair techniques, and industry trends through continuous learning and professional development.

Benefits

• Commission


• EPF / SOCSO / EIS


• Annual Leave


• Public Holiday Incentive


• Annual bonus


• Performance bonus


• Yearly Salary Increment


• Overtime pay


• Staff Discount


• Training provided


• Medical and Hospitalisation Leave


• Company Trip


• Accommodation