Mobile Hardware Technician

Phonelab Group Sdn Bhd

Selangor

On-site

MYR 20,000 - 28,000

Full time

3 days ago

Be an early applicant

Application generator

A complete application in a minute — tailored resume and cover letter, ready to send.

Get past ATS filters

Benefits offered by this job

Commission

EPF / SOCSO / EIS

Annual Leave

Public Holiday Incentive

Annual bonus

Performance bonus

Yearly Salary Increment

Overtime pay

Staff Discount

Training provided

Medical and Hospitalisation Leave

Company Trip

Accommodation

Job summary

Phonelab Group Sdn Bhd in Malaysia is seeking a mobile device repair technician to diagnose and repair hardware and software issues on smartphones, with emphasis on motherboard and component-level work.

The role requires attention to detail, ability to communicate technical issues to customers, and willingness to work six days a week; experience in retail and customer service is a plus, with training provided.

Qualifications

Technical proficiency in mobile phone hardware repair and software troubleshoot.
Hands on experience handling motherboard issues and component replacement.
Experience in retails operation and customer service is advantageous.
Fluency in English / multilingual communication preferred.
Computer literate (basic).
Able to work 6 days a week and be disciplined.

Responsibilities

Diagnose hardware and software issues in mobile phones using diagnostic tools.
Perform component-level repairs, including soldering/desoldering on circuit boards.
Replace damaged components such as screens, batteries and ports.
Troubleshoot software issues and perform flashing when needed.
Communicate repair solutions clearly to customers and maintain records.

Skills

Mobile hardware repair

Software troubleshooting

Motherboard repair

Component replacement

Retail operations

English + multilingual

Customer service

Six days/week availability

Discipline / self-motivated

Education

SPM / O Level / SKM Level 1-3 or equivalent

Tools

Diagnostic tools

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Technical proficiency in mobile phone hardware repair and software troubleshoot.

Hands on experience handling motherboard issue will be highly advantages.
Ability to perform component replacement on mobile devices accurately and efficiently.

Experience in retails operation will be highly advantages.

Fluency in English/multi language will be an added advantage to effectively communicate with customers and colleagues.

Excellent customer service skills with the ability to communicate technical issues clearly to customers.

Able to work 6 days a week

Discipline, self-motivated and independent

Requirement

Technical proficiency in mobile phone hardware repair and software troubleshoot.
Hands on experience handling motherboard issue will be highly advantages.
Ability to perform component replacement on mobile devices accurately and efficiently.
Experience in retails operation will be highly advantages.
Minimum SPM / O Level / SKM Level 1 / SKM Level 2 / SKM Level 3 or Equivalent.
Fluency in English/multi language will be an added advantage to effectively communicate with customers and colleagues.
Excellent customer service skills with the ability to communicate technical issues clearly to customers.
Computer literate (Basic).
Able to work 6 days a week
Discipline, self-motivated and independent

Responsibility

Diagnose hardware and software issues in mobile phones, using diagnostic tools and technical knowledge to identify the root cause of problems.
Perform component-level repairs, including soldering and desoldering of microchips, connectors, and other surface-mounted devices on mobile phone circuit boards.
Replace damaged or malfunctioning components such as screens, batteries, cameras, and charging ports, ensuring proper functionality and adherence to quality standards.
Troubleshoot and resolve software-related issues, including operating system errors, application malfunctions, and connectivity problems, using software flashing and debugging techniques.
Provide excellent customer service by communicating technical issues and repair solutions clearly and professionally to customers, addressing their concerns and ensuring satisfaction.
Maintain accurate records of repairs performed, parts used, and customer interactions, using a computerized system to track inventory and manage service requests.
Stay up-to-date with the latest mobile phone technologies, repair techniques, and industry trends through continuous learning and professional development.

Benefits