Technical Support Officer

SNS Network (M) Sdn. Bhd.; Penang; On-site; MYR 30,000 - 50,000; Full time

Job summary

A technology services provider in Penang is looking for a Technical Support Officer to deliver client support and resolve technical issues on products. The chosen candidate will diagnose hardware and software problems and perform hands-on configuration of networking equipment. Candidates should have a diploma in IT or related fields and possess strong troubleshooting skills. A car is essential for travel to client sites. This role offers an opportunity for professional development with technical certifications.

Qualifications

• Diploma or equivalent in Computer, IT, or Electrical Engineering.
• Strong skills in Hardware & PC troubleshooting.
• At least 1 year experience in a technical support role.

Responsibilities

• Provide client support and resolve technical issues.
• Diagnose and troubleshoot hardware and software problems.
• Perform onsite service at client locations when needed.

Skills

Hardware & PC troubleshooting

System Administration

Networking

Education

Diploma or higher in relevant fields (Computer/Telecommunication, IT)

Tools

CCNA certification

Job description

Technical Support Officer

Responsibilities:

• Provide client support and technical issue resolution on products and services
• Diagnosing, troubleshooting hardware and software issues and repairing devices
• Identify and correct or advise on operational issues in clients’ computer systems
• Understanding customer’s requirements and provide proposals accordingly
• Perform hands-on configuration of networking equipment such as Wireless Access Points, Switches, Firewall, etc
• Aim to achieve division target
• Required to perform onsite service at clients’ locations as and when required
• Obtain technical certifications that are assigned by Head of Department or Management
• Arrange, follow up warranty procedures and process for customer on case assigned
• Perform any ad-hoc tasks which may be assigned from time to time

Requirements:

• Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Bachelor’s Degree, Post Graduate Diploma, Professional Degree, Engineering (Computer/Telecommunication), Computer Science/Information Technology, Science & Technology or equivalent
• Required language(s): English, Bahasa Malaysia
• Required skill(s): Hardware & PC troubleshooting, System Administration and Networking
• CCNA certificate will be added advantage
• At least 1 year(s) of working experience in the related field is required for this position
• Able to work extra hours, independently, full responsibility and with minimum supervision
• Possess own car and a valid car driving license to travel onsite
• Applicants must be willing to work in 3 Two Square, PJ and travel onsite if required