Technical Support Engineer – Network

CTC GLOBAL SDN BHD; Selangor; On-site; MYR 44,640 - 66,960; Full time

Job summary

A technology service provider in Kuala Lumpur is seeking a Network Support Technician. The role involves managing LAN troubleshooting, installing network hardware, and performing maintenance tasks. Candidates should have a Diploma or Degree in Computer Science, possess CCNA certification, and have at least 2 years of relevant experience. Good communication skills in English are necessary, and knowledge of Mandarin or Cantonese is an advantage. The position requires working 5 days a week from 9 am to 6 pm and the ability to travel within Klang Valley.

Qualifications

• Diploma/Degree in Computer Science or related field.
• Minimum 2 years of relevant experience.
• CCNA certification is required.
• Good communication skills in English; Mandarin/Cantonese is a plus.
• Ability to troubleshoot network issues.

Responsibilities

• Support LAN troubleshooting and manage switches.
• Install and de-install network hardware and software.
• Provide maintenance of network documentation.
• Coordinate IP addressing and installations.
• Perform root cause analysis of network issues.

Skills

CISCO configuration

Switch configuration

Troubleshooting

Problem management

Good communication skills

Education

Diploma / Degree in Computer Science or Engineering

CCNA certification

Tools

Cisco IPTel

HP Procurved

Job description

Please ensure you select your preferred location (ifapplicable) in the application section below before submitting.

Responsibilities

• • Support LAN troubleshooting and manage switches
• • Provide installation and de-installation for network hardware and software
• • Problem management, escalation, notification, and 3rd party vendor escalation
• • Provide maintenance of network documentation for in scope equipment
• • Coordinate and manage IP addressing
• • Install, configure and troubleshoot the major network-related product e.g: Cisco IPTel, HP Procurved & other brands’ router & switches, firewall, MPLS etc
• • Perform root cause analysis and troubleshooting network issues, OS configuration, hardware and repair system software

Requirements

• Diploma / Degree in Computer Science, Engineering or related technical specialization; Posses CCNA certification
• Minimum 2 years & above of relevant working experience
• Good working experience in CISCO, HP Procurved & other brand router & switch configuration and installation
• Good communication skills in spoken and written English; ability to communicate in Mandarin/Cantonese is an added advantage
• Strong analytical and proactive attitude
• 5 days work – 9am to 6pm
• Require on standby in weekly rotation basis
• Possess own transport and willing to travel within Klang Valley