Internship - Network Operation Centre (Melaka)

Scicom MSC Berhad; Malacca City; On-site; MYR 9,500 - 13,000; Full time

Benefits offered by this job

Salary RM1,000

On-site location in Melaka

Job summary

Scicom MSC Berhad in Melaka is seeking an IT support technician to provide day-to-day end-user support for desktops, phones, printers, and AV systems, with on-site and remote assistance.

You will diagnose Windows and OS X issues, manage ticket-based requests, and ensure SLA adherence. The role requires a Diploma/Degree in IT, strong English communication, and a customer-first mindset.

Join a dynamic team and support store operations while participating in on-call rotations for 24/7 coverage.

Qualifications

• Requires a Diploma or Degree in IT or related field.
• Excellent written and spoken English and customer service orientation.
• Strong attention to detail and proactive follow-up.
• Experience with PC hardware, software and remote/on-site support.
• Familiarity with Windows and macOS environments.

Responsibilities

• Provide day-to-day desktop, telephony, printer, and IT hardware support to end-users.
• Troubleshoot and resolve computer and network issues within SLA.
• Support field personnel with remote connectivity and onsite visits as required.
• Configure endpoint devices and basic administration of phone systems.
• Maintain up-to-date knowledge of policies, products, and services.
• Participate in on-call and escalation processes to provide 24/7 support on weekdays and weekends.

Skills

English communication

Customer service

Team player

Troubleshooting PCs/Hardware/Software

Windows OS

OS X knowledge

Ticketing systems experience

IP networking basics (DNS, DHCP)

Education

Diploma/Degree in IT

Tools

Ticketing system

Job description

KeyResponsibilities:

• Provide day-to-day delivery and technical support for end-users of desktop applications, telephones, handheld email devices, printers, computer hardware, mobile device, AV system and familiar with retail store support via Ticketing and Phone support and onsite support as required.
• Support Microsoft Windows (MacOS knowledge an added advantage).
• Diagnosing and troubleshooting computer and general network issues.
• Provide timely resolution of end user problems as per SLA.
• Provide support for field personnel remote communications and connectivity.
• Basic administration of phone systems.
• Perform other duties as required by company management and outside business associates.
• Exercise independent judgment consistent with department guidelines / standards.
• Organize and prioritize workflow and to meet established timeframes.
• Maintain updated knowledge of policies, procedures, products and activities of assigned area.
• Participate in on-call activities and follow the escalation process to provide 24/7 support on weekdays and weekend.

Skills Required:

• Possesses minimum a Diploma/Degree holder in IT related disciplines.
• Excellent oral and written communication skills and able to communicate, read, and write effectively in English.
• Excellent customer service skills, strong attention to details with excellent follow up.
• Dynamic, highly motivated and result oriented as a team player.
• Ability to troubleshoot and resolve issues with PC’s, Powerful Workstations, Laptop hardware and software onsite and remote.
• Knowledge of Windows and OS X environment and computer hardware and software at an intermediate or advanced level.
• Must have experience working with ticket-based systems for registering incidents and requests.
• Knowledge of IP networks, DNS, DHCP and experience with troubleshooting all aspects of wired and wireless configurations.

• Configure & troubleshoot endpoint devices, operating system, desktop / kiosk applications, telephony, and all IT hardware located at site.

Attractive Packages:

• Attractive Salary (RM1,000).
• Working Location: Melaka.