Technical Support Officer

Gloo; Bayan Lepas; On-site; MYR 33,000 - 58,000; Full time

Benefits offered by this job

ESOS (Employee Shares Option Scheme)

Overtime Claim

KPI Rewards

Staff Purchase Scheme

Product Training

Job summary

Gloo is seeking an IT support and networking professional to join our team in Bayan Lepas, Penang. You will provide client support and resolve technical issues on our products and services, while diagnosing and repairing hardware and software problems at client sites.

The role requires 1+ year of related experience, proficiency in English and Bahasa Malaysia, and a valid driver’s license. You may work onsite with occasional nationwide travel and warranty coordination duties.

Qualifications

• Diploma or degree in computer science, IT, or engineering related to computing/telecommunications.
• Proficiency in English and Bahasa Malaysia.
• At least 1 year of experience in the related field.
• Willing to work from Bayan Lepas, Penang and travel to client sites nationwide.
• Must possess a valid car driving license.

Responsibilities

• Provide client support and technical issue resolution on products and services.
• Diagnose, troubleshoot hardware and software issues and repair devices.
• Identify and correct operational issues in clients' computer systems.
• Understand customers' requirements and provide proposals accordingly.
• Configure networking equipment (Wireless APs, Switches, Firewall, etc.).
• Perform onsite service at clients' locations as required.
• Arrange warranty procedures and process for assigned cases.
• Perform ad-hoc tasks as required.

Skills

Hardware & PC troubleshooting

System Administration

Networking

Education

Diploma / Degree in Computer Science / IT / Engineering (Computer/Telecommunication)

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

• Provide client support and technical issue resolution on products and services;
• Diagnosing, troubleshooting hardware and software issues and repairing devices;
• Identify and correct or advise on operational issues in clients' computer systems;
• Understanding customer's requirements and provide proposals accordingly;
• Perform hands-on configuration of networking equipment such as Wireless Access Points, Switches, Firewall, etc;
• Required to perform onsite service at clients' locations as and when required;
• Obtain technical certifications that are assigned by Head of Department or Management;
• Arrange, follow up warranty procedures and process for customer on case assigned.
• Perform any ad-hoc tasks which may be assigned from time to time

Requirements:

• Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, Engineering (Computer/Telecommunication), Computer Science/Information Technology, Science & Technology or equivalent.
• Required language(s): English, Bahasa Malaysia.
• Required skill(s): Hardware & PC troubleshooting, System Administration and Networking.
• At least 1 year(s) of working experience in the related field is required for this position.
• Able to work independently, full responsibility and with minimum supervision.
• Possess Valid car driving license (mandatory)
• Willing to work outside normal office hours (weekends, public holidays) when required
• Applicants must be willing to based at Bayan Lepas, Penang and travel to customer sites nationwide.
• Employees Shares Option Scheme (ESOS)
• Overtime Claim
• KPI Rewards
• EPF, Socso & EIS
• Annual Leave/ Medical Leave/ Medical Claim
• Staff Purchase Scheme
• Product Training
• Oversea Trip: Asia, America, Australia, Europe
• Salary Review - Twice per year

Job Types: Full-time, Permanent

• Maternity leave
• Opportunities for promotion