IT Support Engineer

United BC Team; Kampung Sekolah Simpang Ampat; On-site; MYR 67,000 - 112,000; Full time

Benefits offered by this job

Annual Leave

Medical and Hospitalisation Leave

EPF

SOCSO

EIS

Medical Insurance

Training Provided

Allowance Provided

Performance Bonus

5 Working Days

Overtime Pay

Job summary

United BC Team in Malaysia is seeking an IT/network engineer to manage office IT systems, network infrastructure, and project deployments. The role covers desktops, servers, VPNs, firewalls, and on-site as well as remote support for automation projects.

The candidate should have 2–5 years in IT support or network engineering, solid TCP/IP knowledge, virtualization skills, and experience with Windows/Linux servers. Travel for projects may be required.

Qualifications

• Bachelor's Degree in IT, Computer Science, Network Engineering, or related field.
• 2-5 years of experience in IT support and/or network engineering.
• Experience supporting both office IT operations and project environments is preferred.
• Networking: TCP/IP, VLAN, VPN, routing & switching.
• Familiar with firewall and network devices (Cisco, Fortinet, Ubiquiti).
• Servers: Windows Server, Active Directory, basic Linux knowledge.
• Virtualization: VMware / Hyper-V.
• Basic database knowledge (SQL Server / MySQL).
• Understanding of industrial communication protocols is an advantage.
• Strong troubleshooting and problem-solving skills.
• Able to handle both operational IT support and project-based work.
• Good communication and teamwork skills.
• Willing to travel for project support when required.

Responsibilities

• Manage and maintain office IT systems including desktops, laptops, printers, and peripherals.
• Administer company network (LAN/WiFi), internet connectivity, VPN access, and firewall.
• Set up and maintain user accounts, email systems, shared drives, and access controls.
• Provide helpdesk support for employees (hardware, software, connectivity issues).
• Ensure regular system updates, antivirus protection, backups, and IT asset management.
• Manage IT inventory, procurement, and lifecycle of equipment.
• Design and configure industrial and enterprise networks (LAN/WAN/VLAN) for automation projects.
• Set up routers, switches, firewalls, and wireless systems at customer sites.
• Implement structured cabling and network architecture for systems such as ASRS, AMR, and production lines.
• Support deployment of WMS, MES, MMS, and other software platforms.
• Configure servers, virtualization (VMware/Hyper-V), and databases.
• Ensure seamless connectivity between PLCs, machines, sensors, and enterprise systems.
• Integrate enterprise IT systems with industrial automation environments.
• Work closely with software, PLC, and robotics teams for end-to-end system delivery.
• Support communication protocols such as TCP/IP, Modbus, OPC UA, MQTT, REST API.
• Implement and monitor security measures (firewalls, VPNs, endpoint protection).
• Ensure compliance with internal IT policies and industrial cybersecurity practices.
• Perform backup management, disaster recovery planning, and system monitoring.
• Diagnose and resolve office IT issues and project-related network/system issues.
• Provide on-site and remote support during project deployment, FAT/UAT, and go-live.
• Support post-deployment stabilization and maintenance.
• Maintain IT documentation including network diagrams, asset lists, and configurations.
• Prepare system architecture documentation for projects.
• Support standardization under CoE and internal IT SOPs.

Skills

TCP/IP

VLAN

VPN

Routing & Switching

Firewall

Cisco

Fortinet

Ubiquiti

Windows Server

Active Directory

Linux basics

VMware

Hyper-V

SQL Server

MySQL

VM/Hyper-V virtualization

Education

Bachelor's Degree in IT/CS/Networking

Tools

VMware

Hyper-V

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

• Bachelor's Degree in IT, Computer Science, Network Engineering, or related field
• 2-5 years of experience in IT support and/or network engineering
• Experience supporting both office IT operations and project environments is preferred
• Networking: TCP/IP, VLAN, VPN, routing & switching
• Familiar with firewall and network devices (e.g. Cisco, Fortinet, Ubiquiti)
• Servers: Windows Server, Active Directory, basic Linux knowledge
• Basic database knowledge (SQL Server / MySQL)
• Understanding of industrial communication protocols is an advantage
• Strong troubleshooting and problem-solving skills
• Able to handle both operational IT support and project-based work
• Good communication and teamwork skills
• Willing to travel for project support when required

Requirement

• Bachelor's Degree in IT, Computer Science, Network Engineering, or related field
• 2-5 years of experience in IT support and/or network engineering
• Experience supporting both office IT operations and project environments is preferred
• Networking: TCP/IP, VLAN, VPN, routing & switching
• Familiar with firewall and network devices (e.g. Cisco, Fortinet, Ubiquiti)
• Servers: Windows Server, Active Directory, basic Linux knowledge
• Virtualization: VMware / Hyper-V
• Basic database knowledge (SQL Server / MySQL)
• Understanding of industrial communication protocols is an advantage
• Strong troubleshooting and problem-solving skills
• Able to handle both operational IT support and project-based work
• Good communication and teamwork skills
• Willing to travel for project support when required

Responsibility

• Manage and maintain office IT systems including desktops, laptops, printers, and peripherals
• Administer company network (LAN/WiFi), internet connectivity, VPN access, and firewall
• Set up and maintain user accounts, email systems, shared drives, and access controls
• Provide helpdesk support for employees (hardware, software, connectivity issues)
• Ensure regular system updates, antivirus protection, backups, and IT asset management
• Manage IT inventory, procurement, and lifecycle of equipment
• Design and configure industrial and enterprise networks (LAN/WAN/VLAN) for automation projects
• Set up routers, switches, firewalls, and wireless systems at customer sites
• Implement structured cabling and network architecture for systems such as ASRS, AMR, and production lines
• Support deployment of WMS, MES, MMS, and other software platforms
• Configure servers, virtualization (VMware/Hyper-V), and databases
• Ensure seamless connectivity between PLCs, machines, sensors, and enterprise systems
• Integrate enterprise IT systems with industrial automation environments
• Work closely with software, PLC, and robotics teams for end-to-end system delivery
• Support communication protocols such as TCP/IP, Modbus, OPC UA, MQTT, REST API
• Implement and monitor security measures (firewalls, VPNs, endpoint protection)
• Ensure compliance with internal IT policies and industrial cybersecurity practices
• Perform backup management, disaster recovery planning, and system monitoring
• Diagnose and resolve office IT issues and project-related network/system issues
• Provide on-site and remote support during project deployment, FAT/UAT, and go-live
• Support post-deployment stabilization and maintenance
• Maintain IT documentation including network diagrams, asset lists, and configurations
• Prepare system architecture documentation for projects
• Support standardization under CoE and internal IT SOPs

Benefits

• Annual Leave
• Medical and Hospitalisation Leave
• EPF
• SOCSO
• EIS
• Medical Insurance
• Training Provided
• Allowance Provided
• Performance Bonus
• 5 Working Days
• Overtime Pay