Senior IT Support Executive

Agensi Pekerjaan Starec Sdn. Bhd.; Kuala Lumpur; On-site; MYR 90,000 - 150,000; Full time

Benefits offered by this job

EPF, SOCSO & EIS

Medical Insurance

5 Working Days

Job summary

Agensi Pekerjaan Starec Sdn. Bhd. is seeking a seasoned IT Infrastructure Specialist in Kuala Lumpur to manage and maintain our IT infrastructure, networks, servers and office technology systems.

You will provide first and second-level support to Directors, Management and employees and oversee Microsoft 365, Active Directory and cloud services. You will monitor system performance, implement cybersecurity practices, manage backups and asset inventory, coordinate with vendors, support CCTV and

Qualifications

• Minimum 5 years of relevant experience in IT infrastructure, technical support, network administration and system administration.
• Strong knowledge of Microsoft Windows Server, Windows OS, Microsoft 365, Active Directory and cloud services.
• Hands-on experience in network administration, including TCP/IP, VPN, switches, routers, firewalls and Wi-Fi infrastructure.
• Experience in cybersecurity practices, backup solutions and endpoint protection.
• Familiarity with IT asset management, software licensing and vendor coordination.
• Experience supporting CCTV, access control systems and biometric attendance systems will be an added advantage.
• Strong analytical, troubleshooting and problem-solving skills.
• Good communication and interpersonal skills with the ability to provide technical support to users across all levels of the organisation.
• Able to work independently with minimum supervision, manage multiple priorities and handle critical IT incidents when required.
• Possess a valid driving licence with own transport.
• Willing to travel to project sites/branch offices and work outside normal office hours for system maintenance or emergency support when required.

Responsibilities

• Manage and maintain the Company’s IT infrastructure, including servers, networks, hardware, software and office technology systems.
• Provide first and second-level technical support to Directors, Management and employees for hardware, software and network-related issues.
• Administer Microsoft 365 services, Active Directory, user accounts, access permissions and business applications.
• Monitor system performance, conduct routine health checks, updates and preventive maintenance to ensure system availability and security.
• Implement cybersecurity practices, including security updates, patch management, endpoint protection and vulnerability monitoring.
• Manage system backups, data recovery procedures and support disaster recovery and business continuity plans.
• Maintain IT asset inventory, software licensing records and coordinate hardware lifecycle management.
• Liaise with suppliers, vendors and service providers for IT procurement, maintenance, repairs and technical support.
• Support CCTV systems, access control systems, biometric attendance systems and other office technology systems.
• Assist with IT projects, including system upgrades, cloud initiatives, office setup and technology improvements.
• Develop and maintain IT documentation, user guides, configuration records and standard operating procedures.
• Support employee onboarding and offboarding processes, including user account setup, access management and IT equipment preparation.
• Prepare IT reports and provide recommendations to improve IT operations, system reliability and efficiency.

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Minimum 5 years of relevant experience in IT infrastructure, technical support, network administration and system administration.

Strong knowledge of Microsoft Windows Server, Windows OS, Microsoft 365, Active Directory and cloud services.

Hands-on experience in network administration, including TCP/IP, VPN, switches, routers, firewalls and Wi-Fi infrastructure.

Experience in cybersecurity practices, backup solutions and endpoint protection.

Familiarity with IT asset management, software licensing and vendor coordination.

Experience supporting CCTV, access control systems and biometric attendance systems will be an added advantage.

Strong analytical, troubleshooting and problem-solving skills.

Good communication and interpersonal skills with the ability to provide technical support to users across all levels of the organisation.

Able to work independently with minimum supervision, manage multiple priorities and handle critical IT incidents when required.

Possess a valid driving licence with own transport.

Willing to travel to project sites/branch offices and work outside normal office hours for system maintenance or emergency support when required.

Requirements

• Minimum 5 years of relevant experience in IT infrastructure, technical support, network administration and system administration.
• Strong knowledge of Microsoft Windows Server, Windows OS, Microsoft 365, Active Directory and cloud services.
• Hands-on experience in network administration, including TCP/IP, VPN, switches, routers, firewalls and Wi-Fi infrastructure.
• Experience in cybersecurity practices, backup solutions and endpoint protection.
• Familiarity with IT asset management, software licensing and vendor coordination.
• Experience supporting CCTV, access control systems and biometric attendance systems will be an added advantage.
• Strong analytical, troubleshooting and problem-solving skills.
• Good communication and interpersonal skills with the ability to provide technical support to users across all levels of the organisation.
• Able to work independently with minimum supervision, manage multiple priorities and handle critical IT incidents when required.
• Possess a valid driving licence with own transport.
• Willing to travel to project sites/branch offices and work outside normal office hours for system maintenance or emergency support when required.

Responsibilities

• Manage and maintain the Company’s IT infrastructure, including servers, networks, hardware, software and office technology systems.
• Provide first and second-level technical support to Directors, Management and employees for hardware, software and network-related issues.
• Administer Microsoft 365 services, Active Directory, user accounts, access permissions and business applications.
• Monitor system performance, conduct routine health checks, updates and preventive maintenance to ensure system availability and security.
• Implement cybersecurity practices, including security updates, patch management, endpoint protection and vulnerability monitoring.
• Manage system backups, data recovery procedures and support disaster recovery and business continuity plans.
• Maintain IT asset inventory, software licensing records and coordinate hardware lifecycle management.
• Liaise with suppliers, vendors and service providers for IT procurement, maintenance, repairs and technical support.
• Support CCTV systems, access control systems, biometric attendance systems and other office technology systems.
• Assist with IT projects, including system upgrades, cloud initiatives, office setup and technology improvements.
• Develop and maintain IT documentation, user guides, configuration records and standard operating procedures.
• Support employee onboarding and offboarding processes, including user account setup, access management and IT equipment preparation.
• Prepare IT reports and provide recommendations to improve IT operations, system reliability and efficiency.

Benefits

• EPF, SOCSO & EIS.
• Medical Insurance
• 5 Working Days