TECHNICAL SUPPORT (IT)
Pro Office Technology
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Benefits offered by this job
Job summary
Pro Office Technology is seeking an entry-level Technical Support specialist to join our TS Team in Malaysia. The role covers IT support, installation, configuration, maintenance, deployment, and client assistance.
Fresh graduates with a Diploma/Certificate in IT or related fields are encouraged to apply. You will gain hands-on experience troubleshooting hardware, software, OS, and basic networking.
Ideal candidates are proactive and willing to learn. Some travel to client sites may be required.
Qualifications
- Fresh graduates are encouraged to apply.
- Diploma / certificate in IT or related field.
- Basic knowledge of computer hardware, software, OS, and networking.
Responsibilities
- Provide basic remote and on-site technical support to clients.
- Assist in troubleshooting hardware, software, operating system, and connectivity issues.
- Assist with installation, configuration, testing, and deployment of IT systems and equipment.
- Install and configure computers, laptops, printers, scanners, network devices, and IT peripherals.
- Assist with basic LAN, WAN, Wi-Fi, switches, routers, and network troubleshooting.
- Perform preventive and corrective maintenance on IT equipment.
- Assist with software installation, system updates, hardware replacement, and basic repairs.
- Conduct site visits and provide technical support to clients when required.
- Assist with project implementation, testing, commissioning, and handover activities.
- Prepare service, maintenance, installation, and troubleshooting reports.
- Maintain accurate equipment and technical activity records.
- Escalate complex technical issues to senior technical personnel.
Skills
Education
Tools
Job description
We are looking for a proactive, responsible, and technically capable Technical Support to join our Technical Support (TS) Team.
The role involves IT technical support, troubleshooting, installation, configuration, maintenance, project deployment, and client support.
- Provide basic remote and on-site technical support to clients.
- Assist in troubleshooting hardware, software, operating system, and connectivity issues.
- Assist with installation, configuration, testing, and deployment of IT systems and equipment.
- Install and configure computers, laptops, printers, scanners, network devices, and IT peripherals.
- Assist with basic LAN, WAN, Wi-Fi, switches, routers, and network troubleshooting.
- Perform preventive and corrective maintenance on IT equipment.
- Assist with software installation, system updates, hardware replacement, and basic repairs.
- Conduct site visits and provide technical support to clients when required.
- Assist with project implementation, testing, commissioning, and handover activities.
- Prepare service, maintenance, installation, and troubleshooting reports.
- Maintain accurate equipment and technical activity records.
- Escalate complex technical issues to senior technical personnel.
- Diploma / Certificate in Information Technology, Computer Science, Information Systems, Networking, Electronics, or a related technical field.
- Fresh graduates are encouraged to apply.
- Basic knowledge of computer hardware, software, operating systems, and networking.
- Basic understanding of LAN/WAN, Wi-Fi, switches, routers, and network devices is an advantage.
- Good troubleshooting and problem-solving skills.
- Responsible, proactive, and willing to learn.
- Good communication and interpersonal skills.
- Able to work independently and as part of a technical team.
- Willing to travel to client sites when required.
- Possess own transportation will be an advantage.
- KWSP
- SOCSO
- Medical claim included
- Annual and medical leave shall be in accordance with the prevailing Labour Law
- Annual Leave
- EPF
- EIS
- Annual Bonus
- Overtime Pay
- Performance Bonus
- Allowance Provided
- Medical and Hospitalisation Leave
- 5 Working Days
Fresh graduates with a strong interest in IT and technical support are welcome to apply.
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