Technical Support I — Hybrid, Flexible Hours & Growth

Zebra Technologies; George Town; Hybrid; MYR 39,000 - 61,000; Full time

Benefits offered by this job

Hybrid work

Adaptable hours

Summer Flex Fridays

Focus Fridays

Annual well-being day

Job summary

Zebra Technologies is seeking a Technical Customer Support I in Malaysia. The role focuses on resolving technical inquiries via email, phone, or chat, with a customer-first mindset and ability to support multiple Zebra products.

The position offers a hybrid work arrangement and opportunities to learn evolving product offerings. Ideal candidates have a high school diploma, no prior experience required (some work experience preferred), and strong communication skills.

Qualifications

• High School Diploma or equivalent vocational qualification / experience.
• No prior experience required; some work experience preferred.

Responsibilities

• Address and resolve technical inquiries. Document interactions in CRM systems.
• Escalate unresolved or complex issues to senior team members or specialized departments as necessary.
• Learn and adapt to new technologies, products, and platforms to effectively assist customers.
• Provide feedback on recurring customer issues to support team leaders in process improvement initiatives.
• Maintain a high level of professionalism in all customer interactions.

Skills

AI tools familiarity

Hardware troubleshooting

Strong communication

Time management

Proactive learner

Education

High School Diploma or equivalent

Job description

Zebra Technologies is seeking a Technical Customer Support I in Malaysia. The role focuses on resolving technical inquiries via email, phone, or chat, with a customer-first mindset and ability to support multiple Zebra products.

The position offers a hybrid work arrangement and opportunities to learn evolving product offerings. Ideal candidates have a high school diploma, no prior experience required (some work experience preferred), and strong communication skills.