Hybrid Tech Support Pro — AI-Driven Troubleshooter

Zebra Technologies; George Town; Hybrid; MYR 45,000 - 65,000; Full time

Benefits offered by this job

Hybrid work

Adaptable hours

Summer Flex Fridays

Focus Fridays

Well-being day

Job summary

Zebra Technologies is seeking a Technical Customer Support II to resolve moderately complex technical issues and ensure customer satisfaction through effective communication. You will bridge entry-level support and senior roles by applying robust product knowledge across Zebra's platforms and customer environments.

Join a collaborative team that values curiosity, learning, and proactive problem solving. The role involves hybrid work, up to 10% travel, and opportunities to develop training

Qualifications

• High School Diploma or equivalent vocational qualification / experience.
• 1+ years of experience.

Responsibilities

• Troubleshoot and resolve a wide range of technical issues independently or with minimal supervision.
• Manage multiple support tickets, ensuring timely resolution and adherence to SLAs (Service Level Agreements).
• Collaborate with cross‑functional teams to address and resolve customer challenges.
• Actively contribute to the improvement of support processes and tools.
• Develop and deliver training content for entry‑level team members to enhance team capability.
• Participate in technical review meetings and contribute insights on customer pain points and product improvements.

Skills

AI‑driven tools

Analytical skills

Hardware, software & cloud knowledge

Multitasking & prioritization

Leadership potential

Education

High School Diploma or equivalent vocational qualification / experience

Job description

Zebra Technologies is seeking a Technical Customer Support II to resolve moderately complex technical issues and ensure customer satisfaction through effective communication. You will bridge entry-level support and senior roles by applying robust product knowledge across Zebra's platforms and customer environments.

Join a collaborative team that values curiosity, learning, and proactive problem solving. The role involves hybrid work, up to 10% travel, and opportunities to develop training