Technical Support I-1

Zebra Technologies; George Town; Hybrid; MYR 39,000 - 61,000; Full time

Benefits offered by this job

Hybrid work

Adaptable hours

Summer Flex Fridays

Focus Fridays

Annual well-being day

Job summary

Zebra Technologies is seeking a Technical Customer Support I in Malaysia. The role focuses on resolving technical inquiries via email, phone, or chat, with a customer-first mindset and ability to support multiple Zebra products.

The position offers a hybrid work arrangement and opportunities to learn evolving product offerings. Ideal candidates have a high school diploma, no prior experience required (some work experience preferred), and strong communication skills.

Qualifications

• High School Diploma or equivalent vocational qualification / experience.
• No prior experience required; some work experience preferred.

Responsibilities

• Address and resolve technical inquiries. Document interactions in CRM systems.
• Escalate unresolved or complex issues to senior team members or specialized departments as necessary.
• Learn and adapt to new technologies, products, and platforms to effectively assist customers.
• Provide feedback on recurring customer issues to support team leaders in process improvement initiatives.
• Maintain a high level of professionalism in all customer interactions.

Skills

AI tools familiarity

Hardware troubleshooting

Strong communication

Time management

Proactive learner

Education

High School Diploma or equivalent

Job description

Overview

At Zebra, we are a community of innovators who come together to create new ways of working. United by curiosity and a culture of caring, we develop smart solutions that anticipate our customer’s and partner’s needs and solve their challenges.

Being part of Zebra Nation means you are seen, heard, valued, and respected. Drawing from our unique perspectives, we collaborate to deliver on our purpose. Here you are part of a team pushing boundaries today to redefine the work of tomorrow for organizations, their employees, and those they serve.

You’ll have opportunities to learn and lead in a forward-thinking environment, defining your path to a fulfilling career while channeling your skills toward causes you care about—locally and globally.

Come make an impact every day at Zebra.

What We're Looking For

The Technical Customer Support I position focuses on resolving technical issues for customers via email, phone, or chat. This role requires foundational technical knowledge, excellent communication skills, and a customer-first mindset to ensure satisfaction and build strong client relationships. This individual must have the ability to support multiple Zebra products and a proactive approach to learning and maintaining expertise in Zebra's evolving product offerings.

Essential Duties And Responsibilities

• Address and resolve technical inquiries. Document interactions in CRM systems
• Escalate unresolved or complex issues to senior team members or specialized departments as necessary
• Learn and adapt to new technologies, products, and platforms to effectively assist customers
• Provide feedback on recurring customer issues to support team leaders in process improvement initiatives
• Maintain a high level of professionalism in all customer interactions

Job Requirements

• High School Diploma or equivalent vocational qualification / experience
• No prior experience required. Some work experience preferred

Key Skills And Competencies

• Basic experience with AI-driven tools, such as machine learning-based diagnostic systems, virtual assistants, or predictive maintenance solutions, to improve customer support operations
• Basic understanding of hardware and software troubleshooting
• Strong communication and active listening skills
• Time management and organizational skills to handle multiple tasks simultaneously
• Enthusiastic and proactive approach to learning new skills and technologies

Position Specific Information

• Travel Requirements: Up to 10%
• Able to Telework?: Hybrid

Physical Demands

• Sedentary work that primarily involves sitting or standing

Benefits

We understand the importance of work-life balance and wellbeing, which is why we offer flexibility for our teams including:

• hybrid work
• adaptable hours
• Summer Flex Fridays
• Focus Fridays
• an annual companywide well-being day