Hybrid AI-Driven Technical Support Specialist

Zebra Technologies Malaysia Sdn Bhd; Penang; Hybrid; MYR 28,000 - 44,000; Full time

Benefits offered by this job

Hybrid work

Adaptable hours

Summer Flex Fridays

Focus Fridays

Annual wellbeing day

Job summary

Zebra Technologies Malaysia Sdn Bhd in Penang seeks a Japanese-speaking Technical Customer Support II to resolve moderately complex issues and ensure customer satisfaction through effective communication and problem-solving. This role bridges entry-level support and senior technical positions, requiring product knowledge and proactive learning of Zebra’s evolving offerings.

Key duties include troubleshooting, multi-ticket management, cross-functional collaboration, and contributing to process

Qualifications

• High School Diploma or equivalent vocational qualification / experience.
• 1+ years of experience in technical support or a related field.

Responsibilities

• Troubleshoot and resolve a wide range of technical issues independently or with minimal supervision.
• Manage multiple support tickets, ensuring timely resolution and adherence to SLAs.
• Collaborate with cross-functional teams to address and resolve customer challenges.
• Actively contribute to the improvement of support processes and tools.
• Develop and deliver training content for entry-level team members to enhance team capability.
• Participate in technical review meetings and contribute insights on customer pain points and product improvements.

Skills

AI-driven tools

Analytical skills

Hardware/software/cloud basics

Multitasking

Leadership potential

Education

High School Diploma or equivalent

Job description

Zebra Technologies Malaysia Sdn Bhd in Penang seeks a Japanese-speaking Technical Customer Support II to resolve moderately complex issues and ensure customer satisfaction through effective communication and problem-solving. This role bridges entry-level support and senior technical positions, requiring product knowledge and proactive learning of Zebra’s evolving offerings.

Key duties include troubleshooting, multi-ticket management, cross-functional collaboration, and contributing to process