Technical Support Specialist II - Customer Solutions

Zebra Technologies (M) Sdn Bhd; Penang; Hybrid; MYR 50,000 - 84,000; Full time

Benefits offered by this job

Hybrid work

Flexible hours

Well-being day

Job summary

Zebra Technologies Indonesia is seeking a customer support specialist to resolve issues via telephone, email, or chat using product knowledge and strong interpersonal skills.

You will document customer interactions, escalate complex issues, and work across multiple applications to ensure timely resolutions. This role emphasizes collaboration, leadership, and delivering excellent service to customers.

Qualifications

• Excellent communication and interpersonal skills.
• Ability to troubleshoot using product knowledge across applications.
• Proactive in documenting customer issues and escalation procedures.

Responsibilities

• Communicates technical solutions to customers via multiple channels.
• Documents customer interactions in real-time; may author content for review.
• Resolves problems with product functions and customer environment.
• Analyzes product issues and coordinates with teams to fix malfunctions.
• Manages multiple tickets across a spectrum of technical problems.
• Demonstrates ability to articulate issues clearly to management and customers.
• Shows leadership qualities and strong customer service.

Skills

Customer service

Technical product knowledge

Multichannel support

Problem solving

Job description

Zebra Technologies Indonesia is seeking a customer support specialist to resolve issues via telephone, email, or chat using product knowledge and strong interpersonal skills.

You will document customer interactions, escalate complex issues, and work across multiple applications to ensure timely resolutions. This role emphasizes collaboration, leadership, and delivering excellent service to customers.