Technical Customer Support II (Japanese)

Zebra Technologies (M) Sdn Bhd; Penang; Hybrid; MYR 67,000 - 100,000; Full time

Benefits offered by this job

Hybrid work

Flexible hours

Well-being day

Career development

Job summary

Zebra Technologies Malaysia is seeking a Technical Customer Support II (Japanese) to resolve moderately complex technical issues and ensure customer satisfaction through clear communication and problem solving. This role sits between entry-level and senior support, requiring product knowledge across Zebra offerings.

You will troubleshoot, manage multiple tickets, collaborate with cross-functional teams, and contribute to process improvements.

Qualifications

• High School Diploma or equivalent vocational qualification / experience.
• 1+ years of experience.
• Japanese language proficiency is required.
• Experience with AI-driven tools to improve support operations.

Responsibilities

• Troubleshoot and resolve a wide range of technical issues independently or with minimal supervision.
• Manage multiple support tickets, ensuring timely resolution and adherence to SLAs.
• Collaborate with cross-functional teams to address and resolve customer challenges.
• Actively contribute to the improvement of support processes and tools.
• Develop and deliver training content for entry-level team members to enhance team capability.
• Participate in technical review meetings and contribute insights on customer pain points and product improvements.

Skills

Japanese language proficiency

Analytical skills

Hardware knowledge

Software knowledge

Multitasking

Leadership potential

Education

High School Diploma

Tools

AI-driven tools

Machine learning-based diagnostics

Virtual assistants

Predictive maintenance solutions

Job description

Technical Customer Support II (Japanese)

At Zebra, we are a community of innovators who come together to create new ways of working. United by curiosity and a culture of caring, we develop smart solutions that anticipate our customer’s and partner’s needs and solve their challenges.

Being part of Zebra Nation means you are seen, heard, valued, and respected. Drawing from our unique perspectives, we collaborate to deliver on our purpose. Here you are part of a team pushing boundaries today to redefine the work of tomorrow for organizations, their employees, and those they serve.

You’ll have opportunities to learn and lead in a forward-thinking environment, defining your path to a fulfilling career while channeling your skills toward causes you care about—locally and globally.

Come make an impact every day at Zebra.

What We're Looking For:

Japanese Language proficiency

The Technical Customer Support II position is responsible for resolving moderately complex technical issues and ensuring customer satisfaction through effective communication and problem-solving. This position bridges the gap between entry-level support and senior technical roles, requiring a deeper understanding of products, platforms, and customer environments. This individual must have the ability to support multiple Zebra products and a proactive approach to learning and maintaining expertise in Zebra's evolving product offerings.

Essential Duties and Responsibilities:

Troubleshoot and resolve a wide range of technical issues independently or with minimal supervision

Manage multiple support tickets, ensuring timely resolution and adherence to SLAs (Service Level Agreements)

Collaborate with cross-functional teams to address and resolve customer challenges

Actively contribute to the improvement of support processes and tools

Develop and deliver training content for entry-level team members to enhance team capability

Participate in technical review meetings and contribute insights on customer pain points and product improvements

Job Requirements:

High School Diploma or equivalent vocational qualification / experience

1+ years of experience

Key Skills and Competencies:

Some experience with AI-driven tools, such as machine learning-based diagnostic systems, virtual assistants, or predictive maintenance solutions, to improve customer support operations

Strong analytical skills to evaluate technical issues and identify root causes

Intermediate knowledge of hardware, software, and cloud-based systems

Effective at multitasking and prioritization in a fast-paced environment

Leadership potential with the ability to manage small projects or guide peers

Position Specific Information:

Travel Requirements: Up to 10%

Able to Telework?: Hybrid

Physical Demands:

Sedentary work that primarily involves sitting or standing

• We understand the importance of work-life balance and wellbeing, which is why we offer flexibility for our teams including: hybrid work, adaptable hours, Summer Flex Fridays, Focus Fridays, and an annual companywide well-being day to promote revitalization and success.

At Zebra, we’re reinventing how businesses operate at the enterprise edge - helping them run faster, smarter, and more connected than ever before.

A dynamic community of builders, doers and problem solvers, we each play a unique role - shaping new technologies, bringing solutions to market, and partnering with companies on the front line of business.

Being a part of Zebra means making your mark as we make digital transformation a reality.

It means growing into a leader at a leading company that makes a distinct difference - because together, we’ve only just begun.

Build Today. Create Tomorrow.

Become a leader at a leading company.

Become a Zebra.

At Zebra, we’re reinventing how businesses operate at the enterprise edge - helping them run faster, smarter, and more connected than ever before.

A dynamic community of builders, doers and problem solvers, we each play a unique role - shaping new technologies, bringing solutions to market, and partnering with companies on the front line of business.

Being a part of Zebra means making your mark as we make digital transformation a reality.

It means growing into a leader at a leading company that makes a distinct difference - because together, we’ve only just begun.