Technical Customer Support, Support II

Zebra; Kuala Lumpur; Hybrid; MYR 45,000 - 75,000; Full time

Benefits offered by this job

Hybrid work

Adaptable hours

Summer Flex Fridays

Focus Fridays

Wellbeing day

Job summary

Zebra Technologies is seeking a Technical Customer Support II in Malaysia to resolve moderately complex technical issues and ensure customer satisfaction through effective communication and problem-solving.

This role bridges entry-level support and senior technical positions, requiring a deeper understanding of Zebra products, platforms, and customer environments. The position offers hybrid work arrangements, travel up to 10%, and opportunities to grow within a forward-thinking company.

Qualifications

• 1+ year of work experience in technical customer support or similar role.
• Familiarity with AI-driven diagnostic tools and supporting products.
• Ability to multitask and meet SLAs while handling multiple tickets.

Responsibilities

• Troubleshoot and resolve a wide range of technical issues independently or with minimal supervision.
• Manage multiple support tickets with timely resolution and SLA adherence.
• Collaborate with cross-functional teams to address customer challenges.
• Contribute to improvement of support processes and tools.
• Develop and deliver training content for entry-level team members.
• Participate in technical review meetings to share insights on customer pain points.

Skills

AI tools

Analytical skills

Hardware knowledge

Software knowledge

Multitasking

Leadership potential

Education

High school diploma or equivalent

Tools

AI diagnostics tools

Virtual assistants

Predictive maintenance

Job description

## Technical Customer Support, Support IIApply: Remote: Penang, Malaysia: Full time: Posted 2 Days Ago: JR103266**Overview:**At Zebra, we are a community of innovators who come together to create new ways of working. United by curiosity and a culture of caring, we develop smart solutions that anticipate our customer’s and partner’s needs and solve their challenges.Being part of Zebra Nation means you are seen, heard, valued, and respected. Drawing from our unique perspectives, we collaborate to deliver on our purpose. Here you are part of a team pushing boundaries today to redefine the work of tomorrow for organizations, their employees, and those they serve.You’ll have opportunities to learn and lead in a forward-thinking environment, defining your path to a fulfilling career while channeling your skills toward causes you care about—locally and globally.Come make an impact every day at Zebra.**What We're Looking For:**The Technical Customer Support II position is responsible for resolving moderately complex technical issues and ensuring customer satisfaction through effective communication and problem-solving. This position bridges the gap between entry-level support and senior technical roles, requiring a deeper understanding of products, platforms, and customer environments. This individual must have the ability to support multiple Zebra products and a proactive approach to learning and maintaining expertise in Zebra's evolving product offerings.**Essential Duties and Responsibilities:*** Troubleshoot and resolve a wide range of technical issues independently or with minimal supervision* Manage multiple support tickets, ensuring timely resolution and adherence to SLAs (Service Level Agreements)* Collaborate with cross-functional teams to address and resolve customer challenges* Actively contribute to the improvement of support processes and tools* Develop and deliver training content for entry-level team members to enhance team capability* Participate in technical review meetings and contribute insights on customer pain points and product improvements**Job Requirements:*** High school or equivalent vocational qualification or experience* 1+ years of work experience **Key Skills and Competencies:*** Some experience with AI-driven tools, such as machine learning-based diagnostic systems, virtual assistants, or predictive maintenance solutions, to improve customer support operations* Strong analytical skills to evaluate technical issues and identify root causes* Intermediate knowledge of hardware, software, and cloud-based systems* Effective at multitasking and prioritization in a fast-paced environment* Leadership potential with the ability to manage small projects or guide peers**Position Specific Information:*** Travel Requirements: Up to 10%* Able to Telework?: Hybrid**Physical Demands:*** Sedentary work that primarily involves sitting or standing**Benefits:**We understand the importance of work-life balance and wellbeing, which is why we offer flexibility for our teams including: hybrid work, adaptable hours, Summer Flex Fridays, Focus Fridays, and an annual companywide well-being day to promote revitalization and success.**Job Posting Statement:**To protect candidates from falling victim to online fraudulent activity involving fake job postings and employment offers, please be aware our recruiters will always connect with you via @zebra.com email accounts. Applications are only accepted through our applicant tracking system and only accept personal identifying information through that system. Our Talent Acquisition team will not ask for you to provide personal identifying information via e-mail or outside of the system. If you are a victim of identity theft contact your local police department.**AI Technology Statement:**Zebra Technologies leverages AI technology to evaluate job applications using objective, job-relevant criteria. This approach enhances efficiency and promotes fairness in the hiring process. However, every decision regarding interviews and hiring is made by our dedicated team, because we believe people make the best decisions about people. For more on how we use technology in hiring and how we process applicant data, see our Zebra Privacy Policy.