Technical Support Engineer — Field & Solutions Specialist

Acoustic & Lighting System Sdn Bhd; Puchong; On-site; MYR 42,000 - 72,000; Full time

Job summary

Acoustic & Lighting System Sdn Bhd in Puchong invites an engineering professional to join the team to provide technical assistance to customers and internal teams. You will support both pre- and post-sales activities, helping with implementation, setup and ongoing maintenance of products and services.

The role requires a Diploma/Degree in Electrical, Electronic, Mechatronic or Mechanical Engineering or an equivalent qualification, and involves remote/on-site demonstrations and occasional travel

Qualifications

• Diploma or Degree in Electrical/Electronic/Mechatronic/Mechanical Engineering or equivalent.

Responsibilities

• Interact with customers or internal teams via phone, email, chat or in-person to provide technical assistance.
• Provide pre- and post-sales technical consultation and assist with implementation, setup and maintenance of products/services.
• Log all issues accurately and deliver effective technical solutions within agreed timelines.
• Perform remote or on-site demonstrations and provide product training for customers and partners.
• Undertake other duties as assigned and travel for site visits as required.

Skills

Technical support

Customer service

Communication

Education

Electrical/Electronic/Mechatronic/Mechanical Engineering

Job description

Acoustic & Lighting System Sdn Bhd in Puchong invites an engineering professional to join the team to provide technical assistance to customers and internal teams. You will support both pre- and post-sales activities, helping with implementation, setup and ongoing maintenance of products and services.

The role requires a Diploma/Degree in Electrical, Electronic, Mechatronic or Mechanical Engineering or an equivalent qualification, and involves remote/on-site demonstrations and occasional travel