Technical Support Engineer

Acoustic & Lighting System Sdn Bhd; Puchong; On-site; MYR 42,000 - 72,000; Full time

Job summary

Acoustic & Lighting System Sdn Bhd in Puchong invites an engineering professional to join the team to provide technical assistance to customers and internal teams. You will support both pre- and post-sales activities, helping with implementation, setup and ongoing maintenance of products and services.

The role requires a Diploma/Degree in Electrical, Electronic, Mechatronic or Mechanical Engineering or an equivalent qualification, and involves remote/on-site demonstrations and occasional travel

Qualifications

• Diploma or Degree in Electrical/Electronic/Mechatronic/Mechanical Engineering or equivalent.

Responsibilities

• Interact with customers or internal teams via phone, email, chat or in-person to provide technical assistance.
• Provide pre- and post-sales technical consultation and assist with implementation, setup and maintenance of products/services.
• Log all issues accurately and deliver effective technical solutions within agreed timelines.
• Perform remote or on-site demonstrations and provide product training for customers and partners.
• Undertake other duties as assigned and travel for site visits as required.

Skills

Technical support

Customer service

Communication

Education

Electrical/Electronic/Mechatronic/Mechanical Engineering

Job description

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Acoustic & Lighting System Sdn Bhd - Puchong New Village

Interacting with customers or internal teams through various channels like phone, email, chat, or in-person to provide technical assistance.

Offering technical consultation and assistance both before and after sales, assisting with implementation, setup, and maintenance of products or services.

Ensure all issues are properly logged, and accurate technical solutions are provided in the most effective/efficient manner within agreed timelines.

Perform remote/on-site demonstration and provide product training for end customers, and partners.

Undertake any other odd jobs, ad hoc assignments and duties which the management may assign from time to time.

Travel for site visits if required.

What you'll need to have:

Minimum qualification: Diploma/Degree in Electrical/Electronic/ Mechatronic/ Mechanical Engineering or equivalent.