Technical Support Engineer – 24/7 Hotline, Site Surveys & Installations

American Tec Co., Ltd.; Penang; On-site; MYR 33,000 - 60,000; Full time

Job summary

American Tec Co., Ltd. in Penang, Malaysia, is seeking a field service engineer to provide frontline support to key account customers, perform site surveys, install machines, and support pre-sales evaluations.

You will maintain quality through timely reports, manage KPIs, and develop strong relationships with customers and suppliers, while traveling as needed and communicating in Mandarin and English.

Qualifications

• Diploma or degree in engineering (Mechatronics, Electrical, Electronics, or equivalent).
• Strong problem-solving abilities and good communication.
• Team player with strong interpersonal skills and multitasking.
• Willing to travel and have own transport.
• Good verbal and written communication in Mandarin and English.

Responsibilities

• Provide 1st line service support to key account customers for quick issue resolution.
• Standby duty to offer 24-hour hotline support.
• Conduct site surveys before machine installation to ensure readiness.
• Install machines timely and smoothly per user requirements.
• Assist in pre-sales machine evaluations to support customer needs.
• Raise nonconformance reports and track until closure.
• Ensure all job sheets are completed and endorsed by customers.
• Enforce quality practices aligned with Amtec Quality drive.
• Submit reports timely and keep superiors updated.
• Develop improvements, drive KPI, and manage business growth.
• Maintain excellent relations with suppliers, customers and partners.
• Engage in business development activities and lead a productive team.
• Other duties as required.

Skills

Problem-solving

Oral & written communication

Teamwork

Multitasking

Willingness to travel

Education

Diploma or degree in Engineering

Job description

American Tec Co., Ltd. in Penang, Malaysia, is seeking a field service engineer to provide frontline support to key account customers, perform site surveys, install machines, and support pre-sales evaluations.

You will maintain quality through timely reports, manage KPIs, and develop strong relationships with customers and suppliers, while traveling as needed and communicating in Mandarin and English.