Technical Support Engineer

Personal Collection Direct Selling Inc.; Petaling Jaya; On-site; MYR 27,000 - 39,000; Full time

Job summary

Personal Collection Direct Selling Inc. is seeking a Technical Support Engineer to join our Philippines-based IT team. You will deliver Tier 2/3 support, troubleshoot complex hardware, software, and network issues, and assist with deployments and migrations.

You will diagnose root causes using logs, code review, and SQL queries, manage tickets, and collaborate with Development, QA, and Infrastructure to test fixes and validate system updates, ensuring production availability.

Qualifications

• 3–5 years in Technical Support (Tier 2/3) or similar.
• Bachelor's degree in Computer Science, IT, Engineering, or related field.
• Relevant certifications (e.g., CompTIA A+, Network+, CCNA, Microsoft) are a plus.

Responsibilities

• Provide Tier 2/3 technical support via phone, email, chat, and remote access.
• Diagnose root causes using logs, system data, code review, and SQL queries.
• Monitor and maintain IT systems, hardware, OS, applications, and network connectivity.
• Manage support tickets based on severity and SLAs; document steps and resolutions.
• Collaborate with Development, QA, Infrastructure to escalate issues and test fixes.
• Set up new products, bundles, and promos; conduct QA testing and ensure availability.
• Provide clear technical support and comply with company policies.

Skills

Technical support

Troubleshooting

SQL basics

Ticketing systems

Cross-functional collaboration

Customer communication

Education

Bachelor's degree in Computer Science / IT / Engineering

Job description

About Personal Collection Direct Selling Inc.

Personal Collection Direct Selling Inc. is one of the leading direct-selling businesses in the Philippines, providing quality and affordable products that improve everyday living for every Filipino. For more than 20 years, we’ve empowered entrepreneurs, employees, and dealers to grow with purpose. At PC, together, we make lives and careers great.

What You’ll Do:

• Provide Tier 2/3 technical support, troubleshooting complex hardware, software, network, and system issues through phone, email, chat, and remote assistance.
• Diagnose root causes using logs, system data, code review, and basic SQL queries; implement fixes, workarounds, and configuration changes.
• Monitor and maintain IT systems, hardware, operating systems, applications, and network connectivity; assist in deployments, migrations, and integrations.
• Manage support tickets based on severity, impact, and SLAs; document troubleshooting steps, resolutions, and recurring issues.
• Collaborate with Development, QA, Infrastructure, and other teams to **escalate issues, test fixes, and validate system updates**.
• Set up new products, items, bundles, and promos; conduct QA testing, ensure production availability, and monitor product-related system concerns.
• Provide clear and professional technical support to users, participate in company and cross-functional activities, and comply with company policies and procedures.

What Makes You A Great Fit:

• At least 3-5 years as a Technical Support Engineer, Tier 2/3 Support Specialist, or a similar role.
• Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field (or equivalent practical experience).
• Relevant professional certifications (e.g., CompTIA A+, CompTIA Network+, CCNA, Microsoft Certified) is a plus.

Why PC:

• Enjoy monthly complimentary products.
• Be part of one of the top direct-selling companies in the Philippines with a growing presence across APAC.
• Build your career in a purpose-driven organization where you can learn, grow, and make an impact from Day 1.
• Thrive in a culture that values collaboration, ownership, and continuous growth.