Regional Product Specialist

Mettler-Toledo International, Inc; Shah Alam; On-site; MYR 120,000 - 180,000; Full time

Benefits offered by this job

Global exposure

Career development

Medical and dental benefits

1.5 months contractual bonus

Job summary

Mettler-Toledo International, Inc in Malaysia seeks an experienced Technical Advisory and Training professional to deliver 2nd/3rd level product and application support for Industrial Division solutions across Asia Pacific. You will coordinate training, launches and develop materials for global rollout, while supporting local sales and service activities.

The role requires strong presentation skills, a drive to travel, and hands-on knowledge of automation and instrumentation.

Qualifications

• Degree/Diploma in Electrical/Electronics/Mechanical Engineering or related field.
• Strong presentation skills and trainer experience.
• Minimum 3 years in Technical Support, Trainer or Service in manufacturing.
• Knowledge on Automation and Control Instrumentation System.
• Willing to travel in Asia and internationally.
• Valid driving license.

Responsibilities

• Provide 2nd/3rd level product and application support for Industrial Division solutions (APAC focus).
• Coordinate, prepare and conduct product training and launches for internal/external customers.
• Develop training and product support material for global rollout.
• Support local sales/service activities (seminars, webinars, demos, consulting).
• Coordinate with global Strategic Product Groups on market intelligence and product development.

Skills

Presentation skills

Trainer experience

Technical support experience

Project management

Time management

Automation & instrumentation

Willing to travel

Driving license

Education

Electrical/Electronics/Mechanical Engineering degree or diploma

Job description

About Mettler Toledo

METTLER TOLEDO is a leading global supplier of precision instruments and services. We are recognized as an innovation leader and our solutions are critical in key R&D, quality control, and manufacturing processes for customers in a wide range of industries including life sciences, food, and chemicals. We operate throughout the world with a culture shaped by innovation and international flair.

Our Opening and Your Responsibilities

• Provide 2nd/3rd level product and application support of Industrial Division products and related solutions focusing but not limited to Asia Pacific.
• Coordinate, prepare and conduct product training and launches to our internal/external customers.
• Develop training and product support material fit for global rollout.
• Support in local sales/service activities for customers, such as seminars, webinars, product demonstrations and customer consulting.
• Correspond with our global Strategic Product Groups to facilitate market intelligence, product development, quality improvements and testing.

Technical Advisory and Product Advocate

• Provide prompt and expert application and product support mainly for Mettler Toledo’s Industrial Division solutions (hardware and software solutions) to Mettler-Toledo's sales and service organizations and VARS (partners).
• Becoming a competent key technical advisor and product advocate for MT products
• Communicate regulatory compliance requirement and applications effectively, demonstrating MT’s market leadership and expertise in the relevant fields.
• Understand user requirements and recommending solutions.
• Support in marketing activities, such as customer visits, seminars, exhibitions and in advanced product demonstrations.

Training

• Analyse training gaps and requirements for our sales/service force in the region.
• Proactively organize and provide onsite, remote and classroom training to our sales/service personnel and sometimes customers in line with global training curriculum.
• Develop and update training material (eg. Presentations, video, white papers) and provide local customizations.
• To promote and recommend the necessary training programs to help develop the skills of our personnel.
• Maintain our training and demo equipment.

Product Management

• Support the Strategic Product Groups (SPGs) in successfully launching and training new products to the region.
• Support the development of certain technical/marketing materials such as FAQ, white paper or application notes/case studies and presentation materials.
• Able understand and feedback end customer’s current and future requirements and needs.
• Feedback competitor’s offering when encountered in the marketplace.

What You Need to Succeed

• Degree/Diploma in any discipline preferably in Electrical/ Electronics/Mechanical Engineering or related field
• Strong presentation skills and trainer experience, with an influencing ability
• Minimum 3 years working experience in a Technical Support, Trainer or Service Environment serving customers in the Manufacturing Industry including Food & Beverages, Chemical and Pharmaceutical
• Project and time management Skills
• Knowledge on Automation and Control Instrumentation System (sensors, transmitters, weighing).
• Willing to travel (Asia and Internationally)
• Valid driving license

Our Offer to You

• 1.5 months contractual bonus
• Global exposure
• Career development
• Medical and dental benefits

Equal Opportunity Employment

We promote equal opportunity worldwide and value diversity in our teams in terms of business background, area of expertise, gender and ethnicity. For more information on our commitment to Sustainability, Diversity and Equal Opportunity please visit us here.