Technical Support Engineer – Vision Systems, Travel & Growth

ViTrox Corporation Berhad; Penang; On-site; MYR 45,000 - 78,000; Full time

Job summary

ViTrox Corporation Berhad in Penang, Malaysia invites you to join our Technical Support Engineering team as a Technical Support Engineer. You will assist customers with vision inspection machine setup and troubleshooting on site.

You should have a Diploma/Bachelor's/Master's in Engineering, 1–2 years in customer service and support for vision inspection equipment is an advantage, and you must be willing to travel and work irregular hours.

Qualifications

• Diploma / Bachelor's / Master's degree in Engineering or related fields.
• 1–2 years of experience in customer service and support for vision inspection machines is an added advantage.
• Customer-oriented behaviour and mindset.
• Possesses own transport and is willing to travel when required.

Responsibilities

• Provide on-site technical support for vision inspection machine system setup, maintenance and troubleshooting at customer premises.
• Travel locally and abroad to build strong customer relationships and transfer knowledge to customers or sales channel partners.
• Collaborate with R&D on quality and design improvements based on customer feedback.

Skills

Customer service

Technical support

Vision inspection systems

Troubleshooting

Willingness to travel

Education

Diploma / Bachelor’s / Master’s degree in Engineering

Job description

ViTrox Corporation Berhad in Penang, Malaysia invites you to join our Technical Support Engineering team as a Technical Support Engineer. You will assist customers with vision inspection machine setup and troubleshooting on site.

You should have a Diploma/Bachelor's/Master's in Engineering, 1–2 years in customer service and support for vision inspection equipment is an advantage, and you must be willing to travel and work irregular hours.