Technical Support Engineer

CLOUDENGINE DIGITAL SDN. BHD.; Penang; On-site; MYR 67,000 - 89,000; Full time

Job summary

CLOUDENGINE DIGITAL SDN. BHD. in Malaysia is seeking a Technical Support Engineer to manage the full lifecycle of spare parts operations, support field engineers, and ensure accurate documentation and photographic records.

The role also involves remote troubleshooting, timely ticket closure per SLAs, coordinating delivery progress, and recording installation details for each project.

Responsibilities

• Manage spare parts lifecycle from inbound to return with documentation.
• Process service tickets according to agreed SLAs.
• Provide remote technical support to on-site engineers, including diagnostics.
• Monitor project delivery progress and coordinate acceptance activities.
• Execute installation documentation, serial number registration, and records.

Job description

Manage the full lifecycle of spare parts operations, including inbound and outbound transactions, issuance and returns, stocktaking, transfers, and defective parts repair/return processes, while maintaining complete supporting documentation and photographic records.

Receive, process, update, and close operations and maintenance service tickets in accordance with agreed customer Service Level Agreements (SLAs).

Provide remote technical support to on-site engineers, including assisting with hardware troubleshooting, diagnostics, and component replacement, ensuring timely issue resolution and ticket closure.

Remotely monitor and coordinate project delivery progress, support delivery and acceptance activities, and collect and organize relevant project documentation.

Execute standardized project delivery procedures, including acceptance verification, serial number registration, installation documentation, and photographic records.

Your application will include the following questions:

• Which of the following statements best describes your right to work in Malaysia?
• What's your expected monthly basic salary?
• How many years' experience do you have as a Technical Support Engineer?
• Which of the following types of qualifications do you have?
• Do you have experience with inventory management?
• How much notice are you required to give your current employer?
• Which of the following languages are you fluent in?

What can I earn as a Technical Support Engineer