Technical Support Engineer

Imou; Kuala Lumpur; On-site; MYR 48,000 - 72,000; Full time

Job summary

IMOU is seeking a Technical Support Engineer in Malaysia to support our Smart Home brand. You will train sales teams, distributors, installers, and promoters, resolve installation and playback issues, and handle on-site problem solving.

You will translate materials, present product solutions, and promote the Partner App, contributing to product launches and customer satisfaction. A bachelor in technical field and solid English communication are required.

Qualifications

• 3 years of experience in a technical support role.
• Deep knowledge of CCTV products.
• Bachelor degree in a technical or related field; English reading, writing and speaking.

Responsibilities

• Provide offline and online training for distributors, resellers, and installers.
• Offer offline technical support to distributors, resellers and installers on site.
• Translate and localize user guides and installation manuals.
• Support product promotions and participate in events and app promotions.
• Operate and promote Partner App to resellers and installers.

Skills

CCTV

English communication

Education

Bachelor degree in a technical or related field

Job description

We are currently searching for a Technical Support Engineer to support our business development in Malaysia. This is for our Smart Home brand IMOU (Pronounced: I-Moe).

1, Who Are We?

IMOU is a global leader in Smart Home segment and we have built a reputation in overseas market as the go to vendor for Smart Security & Smart Home.

Set up as a subsidiary of Dahua Group which is the second largest surveillance & security manufacturer in the world, IMOU has been established to make smart home security & technology much easier to operate/use. IMOU’s product lines include Smart Security, Smart Lock, Smart Energy/Lighting, IOT, Smart Robotics, Storage & Cloud.

Our mission is to make Smart Home more affordable, effortless to use & easily accessible to our customers.

Job Description

1.Offline and online training work

• Trainees: sales team, distributors, resellers, installers, and promoters.
• Typical training scenarios: new product launches, new customer development, quarterly regular training
• Service objects: distributors, resellers and installers
• Deal with typical problems: installation problems, links, video playback, etc.
• Processing method: Facebook, phone, chat software.

3.Offline technical support

• Service object: distributors, resellers and installers
• Typical scenario: Resolve technical problems on site and resolve product quality issues

4.Translation

• Sorting out localized user guidance materials
• General issues, quick installation manuals in local language, and operation video shooting

5.Product promotion

• Typical scenarios: annual customer meetings, annual new product launches, industry exhibitions,
• Main role: product presentation, technical solutions, sample booth setting

6.App operation and promotion:

• Partner App: update the product material, promote the App to resellers and installers

Job Requirement

• 3-year experience in the technical support position .
• Have deep knowledge in CCTV products.

Qualifications

• Bachelor degree of technical or related field;
• Good English reading, writing and speaking;
• Good interpersonal, written oral communication and presentation skills;