Technical Support Engineer

Transsion; Kampung Malaysia Tambahan; Vor Ort; MYR 72.000 - 96.000; Vollzeit

Zusammenfassung

Transsion is seeking an International Technical Support Engineer to provide pre-sales technical support, collect overseas feedback, and coordinate with R&D. The role involves supporting bids (RFI/RFP/RFQ) and collaborating with sales on product testing and demonstrations.

The candidate should have a bachelor’s degree in a related field, 3+ years ICT experience, and fluency in English and Chinese. Global travel is required.

Qualifikationen

• University degree in Computer Science/Communication Engineering or related field.
• Minimum 3 years of ICT product experience.
• Experience with conventional communication systems.
• Ability to summarize and document technical information clearly.
• Willingness to travel globally.

Aufgaben

• Provide pre-sales technical support to customers.
• Collect and summarize overseas feedback; coordinate with R&D; track resolution.
• Support sales bids (RFI/RFP/RFQ) and assist in defining models.
• Overseas product site maintenance and project installation.
• Other tasks as assigned by the Employer.

Kenntnisse

English

Chinese

Ausbildung

Bachelor’s degree or higher in Computer Science/Communication Engineering/Electronic Information Engineering

Jobbeschreibung

International Technical Support Engineer

Duties and responsibilities

• Pre-sales technical support
  • Communicate with customers on product and technology, improve Customer satisfaction.
  • Collect and summarize overseas customers' feedback on demand, consultation, complaints, delivery and other product and technology-related issues. Provide timely, correct and complete feedback to R&D .Track the resolution process and delivery results until the customer confirms the closure of the problem.
  • Participate in sales business such as RFI, RFP, RFQ and other bidding work, assist the business to identify demand, determine the bidding model and program.
  • Cooperate with sales business to collect competitive information and test dynamic tracking and feedback.
  • Assist overseas customers to carry out technical training, new product promotion and demonstration, program design and other technical exchanges.
  • Cooperate with R&D to conduct software and hardware testing overseas and provide timely and accurate feedback on test results.
• After-sales work
  • Collect and summarize product and technology related issues such as demand, consultation and complaint from overseas customers in the after-sales stage, and feedback the demand/consultation/complaint to the Employer internally in a timely, correct and complete manner, and track the resolution process and delivery results until the customer confirms the closure of the issue.
  • Overseas product site maintenance, project installation work.
• Other work：Other related work tasks arranged by the Employer.

Job Requirements

• Bachelor’s degree or higher in Computer Science, Communication Engineering, Electronic Information Engineering, or a related field; solid understanding of the fundamental principles of communication industry products.
• At least 3 years of relevant work experience and product knowledge in ICT products.
• Experience in implementing and managing conventional communication systems.
• Familiarity with the technical support and principles of the company’s products.
• Ability to summarize and document technical information effectively.
• Fluent in both written and spoken English and Chinese.
• Strong team communication and coordination skills, with the ability to handle emergencies effectively.
• Willingness and ability to travel independently globally (primarily to regions such as Asia-Pacific and Europe).