Staff Technical Support Engineer

Emerson Electric Co; Bayan Lepas; On-site; MYR 90,000 - 120,000; Full time

Job summary

City of Shakopee, MN is seeking a Product Analytics Manufacturing IT Technical Support Engineer to handle production flow issues, systems or infrastructure incidents, and SLA-driven requests.

The role monitors applications and infrastructure alerts, troubleshoots using logs, and collaborates with Tier 2 engineers to resolve escalations; you will support 24x7 rotating shifts all year round.

Qualifications

• Bachelor’s or Diploma in IT with 3–4 years’ work experience.
• 2+ years troubleshooting in systems/networks/software.
• Good written and spoken English; Mandarin a plus.

Responsibilities

• First-line engineer to handle malfunctions & technical requests for production flow, systems or infrastructure within SLA.
• Monitor applications and infrastructure alerts; resolve or escalate as needed.
• Troubleshoot by reviewing logs and data; proactively seek solutions.
• Collaborate with Tier 2 engineers to resolve escalations.
• Create, update and resolve cases via ServiceNow ticketing system; adhere to SOPs.
• Create knowledge articles / OCAP when needed.
• Coordinate or participate in ad-hoc projects.
• Work a 24x7 rotating shift schedule year-round.

Skills

English proficiency

Windows admin

Linux admin

Networking

Incident management

Education

Degree in Computer/IT or Diploma with 3-4 years’ experience

Tools

ServiceNow

Job description

Product Analytics Manufacturing IT Technical Support Engineer

Job descriptions:

• First-line engineer to handle malfunction & technical request cases related to production flow, system or infrastructure within stipulated SLA.
• Monitors applications and infrastructure alerts and proactively resolves or escalates alerts if deemed necessary.
• Troubleshoot cases by reviewing systems or data log files and proactively look for solutions.
• Collaborate and work closely with Tier 2 engineers in resolving escalated cases.
• Concise in creating, updating, and resolving cases via ServiceNow ticketing system.
• Diligently adhere to Operation’s Standard Operating Procedures and Processes while handling cases.
• Able to create knowledge articles / OCAP (Out of Control Action Plans) when the need arises.
• Coordinate and / or participate in ad-hoc projects.
• Able to work on a 24x7 rotating shifts all year round.

Basic Qualifications

• Degree in Computer/ Information Technology or equivalent or Diploma with 3-4 year’s work experience.
• At least 2 years of working experience in system/network/software troubleshooting.
• Knowledge in Windows and Linux system administration, Networking/ Security is an added advantage.
• Proficiency in written/verbal English. Mandarin is an added advantage.

Preferred Qualifications

• Experience and knowledge in semiconductor testing environment
• Database administration (SQL server) is preferred.
• Candidate must be independent, self-driven, customer oriented with good interpersonal communication skills and must be able to work as a team.

Job Info

• Job Identification 26004015
• Job Function Services & Support
• Posting Date 07/08/2026, 03:01 PM
• Job Schedule Full time