Onsite Engineer | Centrepoint North, MidValley | Desktop, Deskside Support

Computacenter Services (Malaysia) Sdn Bhd; Kuala Lumpur; On-site; MYR 120,000 - 180,000; Full time

Benefits offered by this job

Bonus

Medical benefits

Other perks

Job summary

Computacenter is seeking an Onsite Engineer to support customer sites in Malaysia. The role covers handling desktop, laptop, and printer issues, basic customer service, and remote troubleshooting while following established procedures.

Candidates should have at least 2 years of onsite/IT support experience, be willing to work rotating day/evening shifts, and adhere to security policies. This position offers growth, global exposure, and competitive benefits.

Qualifications

• Min 2 years working experience as Onsite Engineer/Resident Engineer/IT Support.
• Experience in troubleshooting desktop, laptop and printer.
• Experience in ServiceNow.
• Willing to work on shift: Mon-Fri, 8am-5pm; 3pm-12am (during daylight savings, 4pm-1am) and Public Holidays.
• Experience handling end-user enquiries over phone and perform troubleshooting remotely.
• Demonstrates good interpersonal skills and basic literacy/numeracy.

Responsibilities

• Perform routine technical requests at customer site to meet business and customer requirements.
• Document and reports on work completed to ensure compliance with Company and Customer Procedures.
• Escalate issues in line with company processes to ensure customer demands are met.
• Provide basic customer service to internal and external customers to ensure consistent experience.
• Contributes to identifying own development needs.

Skills

Troubleshooting

Customer service

English communication

Tools

ServiceNow

Job description

Are you passionate about technology and eager to kickstart your career in IT? Join Computacenter, a global leader in IT services, and be part of a team that values growth, collaboration, and innovation.

Why Join Us?

• Career Growth: We invest in your development with training and certifications.
• Global Exposure: Be part of an international team with exciting opportunities.
• Supportive Culture: Work in an environment that values teamwork and Winning Together.
• Competitive Benefits: Basic salary + allowance, bonus, medical benefit and other perks.

Job Description:

Perform routine technical requests at customer site to meet business and customer requirements.

Document s and reports on work completed to ensure compliance with Company and Customer Procedures.

Escalate issues in line with company processes to ensure customer demands are met.

Provide basic customer service to internal and external customers to ensure consistent experience

Contributes to identifying own development needs

Act in accordance with Computacenter Information Security Policies and report any potential or actual Security events or other Security risks to the organization

Ensure Department /Contract meets SLA performance targets

Maintain and improve customer satisfaction levels

Understand and adhere to policies and procedures

Job requirements:

Min 2 years working experience as Onsite Engineer/ Resident Engineer/ IT Support

Experience in troubleshoot desktop, laptop and printer

Experience in ServiceNow

Willing to work on shift: Mon- Fri,8am - 5pm; 3pm - 12am (during daylight savings, 4pm-1am) and Public Holiday

Experience in handling end user's enquiry over phone call and perform troubleshooting remotely

Able to follow routine instructions and procedures

Uses basic information systems, technology functions and applications in line with IT industry standards as appropriate to the role

Demonstrates basic customer service

Good interpersonal skills, basic literacy and numeracy skills

Information Technology Services More than 10,000 employees

Computacenter is Europe's leading independent provider of IT infrastructure services. We advise customers on their IT strategy, implement the most appropriate technology from a wide range of leading vendors and manage their technology infrastructures on their behalf.

We deliver on-site services in nearly 60 countries, and supply IT hardware and software to customers in more than 100 countries. At every stage, we make our customers' businesses sharper by removing cost, complexity and barriers to change across their IT infrastructures.

Our corporate and government clients are served by offices across the UK, Germany, France, Malaysia, and the Benelux Region, as well as our Group Service Desk, which has operations in the UK, Germany, Spain, South Africa, and Malaysia. Via this shared service facility, more than 1,100 native-speaking employees provide end user support in 18 languages. We handle in excess of four million contacts per year.

Customers with global requirements are served through an extensive international partner network, which mirrors the scale requirements of our European-headquartered client base.

Computacenter is Europe's leading independent provider of IT infrastructure services. We advise customers on their IT strategy, implement the most appropriate technology from a wide range of leading vendors and manage their technology infrastructures on their behalf.

We deliver on-site services in nearly 60 countries, and supply IT hardware and software to customers in more than 100 countries. At every stage, we make our customers' businesses sharper by removing cost, complexity and barriers to change across their IT infrastructures.

Our corporate and government clients are served by offices across the UK, Germany, France, Malaysia, and the Benelux Region, as well as our Group Service Desk, which has operations in the UK, Germany, Spain, South Africa, and Malaysia. Via this shared service facility, more than 1,100 native-speaking employees provide end user support in 18 languages. We handle in excess of four million contacts per year.

Customers with global requirements are served through an extensive international partner network, which mirrors the scale requirements of this European-headquartered client base.