Technical Engineer – Non Unix

CTC Global; Selangor; On-site; MYR 67,000 - 100,000; Full time

Job summary

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey. Technical Support and Incident Management: Provide technical assistance to Level 1 Engineers and handle escalations.

Preventive Maintenance and Reporting: Schedule preventive maintenance activities with customers and perform onsite preventive maintenance. Project Implementation and Management: Handle small-scale project deployments independently, including

Qualifications

• Diploma or Degree in Information Technology or related field.
• 2 to 4 years of experience in an IT environment with non-UNIX systems.
• Proficiency configuring and designing infrastructure with VMware, Microsoft, and storage solutions.
• Strong troubleshooting skills and ability to work independently or in teams.

Responsibilities

• Technical Support and Incident Management: Provide technical assistance to Level 1 Engineers and handle escalations; onsite and offsite troubleshooting for non-UNIX systems.
• Prepare incident and problem management reports with thorough documentation of issues and resolutions.
• Preventive Maintenance and Reporting: Schedule preventive maintenance with customers and perform onsite maintenance; generate and upload reports to Field Service Management System.
• Project Implementation and Management: Handle small-scale deployments independently; assist in large-scale deployments, ensuring timelines and scope are met.
• Administrative and Team Coordination: Maintain timely updates of installation and maintenance tickets; contribute to project documentation.

Skills

Troubleshooting

Root cause analysis

Independent work

Team collaboration

After-hours support

Education

Diploma or Degree in Information Technology

Tools

VMware vSphere

Aria Operations

Veritas

Veeam

Dell/EMC storage (PowerStore/Unity)

NetApp storage

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Technical Support and Incident Management:

Provide technical assistance to Level 1 Engineers and handle escalations.

Offer onsite and offsite troubleshooting for non-UNIX system issues.

Prepare incident and problem management reports when required, ensuring thorough documentation of technical issues and resolutions.

Preventive Maintenance and Reporting:

Schedule preventive maintenance activities with customers and perform onsite preventive maintenance.

Generate comprehensive maintenance reports and ensure they are uploaded to the Field Service Management System.

Follow up with customers to ensure satisfaction with maintenance activities and address any arising technical needs.

Project Implementation and Management:

Handle small-scale project deployments independently, including configuration and testing.

Assist in large-scale project deployments, ensuring adherence to timelines and project scope.

Administrative and Team Coordination:

Ensure timely updates of installation and maintenance tickets.

Provide input for project documentation, including design and technical implementation issues.

Education and Experience:

Qualifications: Diploma or Degree in Information Technology or a related field.

Relevant Industry Experience: 2 to 4 years of experience in an IT environment, with a strong background in non-UNIX systems.

Technical Expertise: Proficiency in configuring and designing infrastructure solutions based on VMware, Microsoft, and storage solutions.

Expertise in VMware virtualization vSphere and Aria Operations

Strong knowledge of networking (TCP/IP, routing) and backup solutions (Veritas, Veeam, Dell Networker or Commvault).

Familiarity with SAN storage technologies (Dell, HPE, NetApp or PureStoreage) is an added advantage.

Familiar with Microsoft Windows OS, Active Directory, DNS, DHCP, and Hyper-V.

Certifications: VMware Certified Professional, HPE (ATP or ASE), Veeam (VMCE), Dell Storage Administration (PowerStore, Unity), Veritas Certified Specialistare preferred. Additional certifications in MCITP, MCTS, MCSE, MCSA certifications or ITIL are advantageous.

Skills: Strong troubleshooting skills, with experience in root cause analysis. Ability to work independently and in teams, including after-hours support as needed.