Technical Specialist (Alor Setar)

Ricoh (Malaysia) Sdn. Bhd.; Alor Setar; On-site; MYR 40,000 - 67,000; Full time

Benefits offered by this job

Additional 3% voluntary EPF

Dental

Medical

Miscellaneous allowance

Job summary

Ricoh (Malaysia) Sdn. Bhd. seeks a Technical Specialist to provide customer technical support, troubleshoot, install, commission and perform preventive maintenance on Ricoh machines.

You will respond to inquiries, diagnose faults, perform repairs, and maintain professional customer relationships while ensuring service quality and compliance with company procedures. The role involves recording service activities, escalating incidents when needed, and adhering to safety and manufacturer guidelines

Qualifications

• Diploma / Degree in Electrical/Electronic Engineering or IT Computer Sc.
• Minimum one year working experience.
• Technical knowledge in Microsoft Office application.
• Self-motivated and hardworking.
• Able to handle customers’ complaints.
• Good written and spoken English and Bahasa Malaysia.

Responsibilities

• Respond promptly to customer service calls and technical enquiries.
• Conduct systematic troubleshooting and diagnosis of machine faults and technical problems.
• Perform installation, configuration and commissioning of machines.
• Ensure customer machines are properly cleaned and maintained during service visits.
• Explain applicable repair, service, parts or other charges to customers before commencing chargeable work.
• Conduct preventive maintenance and routine checks according to the prescribed maintenance schedule.
• Accurately record service activities, troubleshooting performed, parts used, machine condition and resolution details.
• Escalate serious incidents, irregularities, safety concerns or unusual machine conditions to Management or immediate Superior.
• Maintain a professional attitude and provide courteous service during all customer interactions.
• Comply with all company policies, service procedures, safety requirements and manufacturer guidelines.

Skills

Customer handling

English & Bahasa Malaysia

Microsoft Office

Self-motivation

Education

Electrical/Electronic Engineering or IT

Job description

The Technical Specialist provides customer technical support, troubleshooting, machine installation, commissioning, and preventive maintenance services. The role involves responding to customer enquiries, diagnosing equipment faults, performing repairs and maintenance, and maintaining professional customer relationships while ensuring service quality and compliance with company procedures.

Key responsibilities

Respond promptly to customer service calls and technical enquiries

Conduct systematic troubleshooting and diagnosis of machine faults and technical problems

Perform installation, configuration and commissioning of machines

Ensure customer machines are properly cleaned and maintained during service visits

Explain applicable repair, service, parts or other charges to customers before commencing chargeable work

Conduct preventive maintenance and routine checks according to the prescribed maintenance schedule

Accurately record service activities, troubleshooting performed, parts used, machine condition and resolution details

Escalate serious incidents, irregularities, safety concerns or unusual machine conditions to Management or immediate Superior

Maintain a professional attitude and provide courteous service during all customer interactions

Comply with all company policies, service procedures, safety requirements and manufacturer guidelines

KNOWLEDGE AND SKILL REQUIREMENTS

Diploma / Degree in Electrical/Electronic Engineering or IT Computer Sc.

Minimum one year working experience.

Technical knowledge in Microsoft Office application.

Self motivated and hardworking.

Able to handle customers’ complaints.

Good written and spoken English and Bahasa Malaysia.

Ricoh began marketing Plain Paper Copiers (PPCs) in 1981 in North America and Europe. Over the next two decades, Ricoh became a leader in digital office solutions, capitalizing on the global office automation and networking boom. Today, with 81,900 employees and offices in over 150 countries, Ricoh Group has one of the industry's largest sales and support networks. With a turnover exceeding US$22 billion, we are a leading Global 500 company. Ricoh (Malaysia) Sdn Bhd, formerly Inchcape NRG (Malaysia) Sdn Bhd, distributes a wide range of Ricoh products. In line with our expansion, we seek dynamic individuals to join our growing team.

Perks and benefits

• Additional 3% voluntary EPF contribution
• Dental
• Medical
• Miscellaneous allowance