TECHNICAL SERVICE REPRESENTATIVE/ASSISTANT SERVICE ENGINEER

Toshiba Tec Malaysia Sdn Bhd; Johor Bahru; On-site; MYR 56,000 - 89,000; Full time

Job summary

Toshiba Tec Malaysia Sdn. Bhd. is seeking a Technical Service Representative/Assistant Service Engineer to perform maintenance, installation, calibration and customer training for MFPs and E&E equipment. You will manage daily field operations and build strong customer relationships to ensure high service quality.

The role requires technical proficiency in MFP hardware and E&E systems, plus solid problem solving and communication skills to support customers effectively.

Qualifications

• Degree or diploma in engineering, information technology, electrical and electronics, or a related field.
• Relevant certifications in technical support or MFP/E&E maintenance are a plus.

Responsibilities

• Perform regular maintenance and troubleshooting of MFPs and E&E equipment to ensure optimal functionality.
• Diagnose and resolve technical issues promptly to minimize downtime.
• Install and configure MFPs and E&E equipment according to customer requirements.
• Conduct adjustments and calibrations to maintain the accuracy and performance of MFPs and E&E equipment.
• Provide training to customers on the proper use and maintenance of MFPs and E&E equipment.
• Manage daily field operations within the assigned zone or customer building.
• Build and maintain strong relationships with customers to enhance service experience.

Skills

MFP hardware

Customer service

Problem solving

Communication skills

Organizational skills

Cross-functional coordination

Education

Engineering/IT/E&E degree or diploma

Job description

TECHNICAL SERVICE REPRESENTATIVE/ASSISTANT SERVICE ENGINEER

Perform regular maintenance and troubleshooting of MFPs and E&E equipment to ensure optimal functionality.

Diagnose and resolve technical issues promptly to minimize downtime.

2. Installation and Configuration

Install and configure MFPs and E&E equipment according to customer requirements.

Ensure proper setup and integration with existing systems.

3. Adjustment and Calibration

Conduct adjustments and calibrations to maintain the accuracy and performance of MFPs and E&E equipment.

Implement necessary updates and upgrades.

4. Customer Training

Provide training to customers on the proper use and maintenance of MFPs and E&E equipment.

Address customer queries and offer technical guidance.

5. Field Operations Management

Manage daily field operations within the assigned zone or customer building.

Ensure compliance with company policies and service standards.

6. Customer Relationship Management

Build and maintain strong relationships with customers to enhance service experience.

Address and resolve customer complaints effectively.

Job Requirements:

1. Technical Proficiency

Strong knowledge of MFP hardware, software, and E&E equipment. Ability to diagnose and resolve technical issues efficiently.

2. Customer Service Focus

Commitment to providing excellent customer service, and experience in handling customer complaints and queries.

3. Problem-Solving Skills

Ability to troubleshoot and resolve technical problems effectively, and strong analytical skills to identify and address issues.

4. Communication Skills

Excellent verbal and written communication skills, and ability to explain technical concepts to non-technical users.

5. Organizational Skills

Strong organizational abilities to manage field operations and service schedules.

Attention to detail and ability to prioritize tasks.

Experience in working with cross-functional teams, and ability to coordinate with other service providers and team members.

7. Education

Degree or diploma in engineering, information technology, electrical and electronics, or a related field.

Relevant certifications in technical support or MFP/E&E maintenance are a plus.

Unlock job insights

Hirer responsiveness Salary match Number of applicants

Consumer Electronics Manufacturing 101-1,000 employees

Toshiba Tec Malaysia Sdn. Bhd., a leading Systems and Solutions provider since 1981,operates in Malaysia and having its subsidiary in Thailand, offering seamless printing solutions and document management for enhanced user experiences.Committed to stakeholders, we ensure high-quality service and effective solutions, winning numerous excellence awards and obtained various certification including but not limited to the ISO 9001:2015 Quality Management System certification,ISO 14001:2015 Environmental Management System certification

and ISO27001:2022 Information Security Management System,underscoring their commitment to quality assurance, environmental sustainability and information security.

Toshiba Tec Malaysia Sdn. Bhd., a leading Systems and Solutions provider since 1981,operates in Malaysia and having its subsidiary in Thailand, offering seamless printing solutions and document management for enhanced user experiences.Committed to stakeholders, we ensure high-quality service and effective solutions, winning numerous excellence awards and obtained various certification including but not limited to the ISO 9001:2015 Quality Management System certification,ISO 14001:2015 Environmental Management System certification

and ISO27001:2022 Information Security Management System,underscoring their commitment to quality assurance, environmental sustainability and information security.