Technical Service Engineer

MTY SOLUTIONS (M) SDN. BHD.; Puchong; On-site; MYR 42,000 - 65,000; Full time

Job summary

MTY SOLUTIONS (M) SDN BHD is seeking a Field Service Engineer to deliver on-site installation, service, training and repair of our inkjet coding systems. You will provide technical support to customers, travel to sites, and work closely with the sales team on new applications and demonstrations.

The ideal candidate holds a diploma or degree in engineering, 1–3 years of field service experience, strong troubleshooting, and excellent English and Mandarin communication skills.

Qualifications

• Diploma or Bachelor's degree in Engineering, Mechanical, Electrical, or a related engineering discipline.
• Minimum 1–3 years of field engineering or technical service experience in a similar role.
• Strong technical troubleshooting and problem-solving skills with the ability to work independently.
• Sound knowledge of engineering principles, equipment operation and maintenance practices.
• Excellent communication skills in English and Mandarin to liaise with Mandarin-speaking clients; additional languages are advantageous.
• With valid driving licence and own a car and willingness to travel throughout Malaysia and surrounding areas.
• Customer-focused approach with a demonstrated commitment to providing high-quality service.
• Ability to work flexible hours, including occasional emergency call-outs.
• Strong organisational and time management abilities with attention to detail.
• Professional certifications or accreditations relevant to your engineering discipline would be highly valued

Responsibilities

• Provide customer satisfaction through technical service, installation, operation, training and repair of our products and systems.
• Perform on-site product installation on customer premises.
• Provide training and technical advice on the product use in person and via phone.
• Investigate problems, provide solutions and arrange for repairs to be made.
• Monitor repairs in terms of the organization’s service / warranty cover and provide suggestions to product improvements.
• Schedule and carry out planned maintenance calls and periodic customer visits.
• Monitor and adheres to field service policies, procedures and technical standards.
• Recommend spare parts needs and assist with monitoring equipment.
• Provide sales support to the Sales team for both existing and potential customers in terms of new applications, software and demonstrations.

Skills

Troubleshooting

Field service

Communication

Time management

Multilingual

Education

Diploma or Bachelor's in Engineering

Job description

MTY SOLUTIONS (M) SDN BHD is the authorized SOLE distributor by Cyklop Packaging for coding and marking product ranges in Malaysia. We are appointed to in supplying inkjet coding systems for variety of labeling and printing in any material and products. We offer solutions tailored to the market: machines and systems, consumables especially designed for them, professional advise, and outstanding service. We strongly believe that our experienced team and excellent service practices will ensure the company retains and excels further as the leading supplier for CODING SOLUTIONS in Malaysia. We encourage innovation, continuous improvements, and learning. We are committed to developing the skills and capabilities of our staff.

Job Description

• Provide customer satisfaction through technical service, installation, operation, training and repair of our products and systems.
• Perform on-site product installation on customer premises.
• Provide training and technical advice on the product use in person and via phone.
• Investigate problems, provide solutions and arrange for repairs to be made.
• Monitor repairs in terms of the organization’s service / warranty cover and provide suggestions to product improvements.
• Schedule and carry out planned maintenance calls and performance regular customers visits.
• Monitors and adheres to field service policies, procedures and technical standards.
• Recommend spare needs and assist with monitoring equipment.
• Provide sales support to the Sales team for both existing and potential customers in terms of new applications, software and demonstrations.

What we're looking for

Diploma or Bachelor's degree in Engineering, Mechanical, Electrical, or a related engineering discipline

Minimum 1-3 years of field engineering or technical service experience in a similar role

Strong technical troubleshooting and problem-solving skills with the ability to work independently

Sound knowledge of engineering principles, equipment operation and maintenance practices

Excellent communication skills in English and Mandarin to liaise with Mandarin speaking client; additional languages are advantageous

With valid driving licence and own a car and willingness to travel throughout Malaysia and surrounding areas

Customer-focused approach with a demonstrated commitment to providing high-quality service

Ability to work flexible hours, including occasional emergency call-outs

Strong organisational and time management abilities with attention to detail

Professional certifications or accreditations relevant to your engineering discipline would be highly valued