Technical Presales Engineer (Connectivity and Managed Services)

TIME dotCom Berhad; Shah Alam; On-site; MYR 90,000 - 150,000; Full time

Benefits offered by this job

Medical coverage

Wellness program

Employee assistance

Learning & growth

Certifications reimbursement

Job summary

Time dotCom Berhad in Malaysia is seeking a Technical Pre-Sales Engineer to lead the technical side of the sales cycle, translating customer requirements into concrete solutions.

You will present designs, collaborate with the sales team, and contribute to RFPs, proposals and architecture, leveraging telecom and cloud offerings to meet client needs.

Qualifications

• Bachelor's Degree in Computer Science, Networking, Engineering or related field.
• Minimum 5 years of experience in Network Services, Security Services and Cloud Services.
• Solid knowledge of Routing & Switching, SDWAN, Cybersecurity services and Telco products.
• Good communication and written skills in English.
• CCNP/CCDP or equivalent is highly preferred.

Responsibilities

• Support the sales team to secure business prospects and increase revenue.
• Qualify sales opportunities with prospects to determine product fit, size and probability of success.
• Conduct presentations with customers.
• Assist in expanding and maximizing the sales opportunities.
• Conduct needs analysis with prospect technical staff to determine requirements and solutions.
• Develop high-level design and architecture of prospect solutions based on sizing and best practices.
• Leverage in-house telco services and customization to develop solutions for customers.
• Prepare RFP/RFI/Proposals, solution design, training, and planning.
• Address prospect questions with knowledge-based responses to ensure satisfaction.
• Conduct internal product training for sales staff and presales teams.

Skills

Routing & Switching

SDWAN

Cybersecurity

Telco Products

SOC Services

MPLS

Wireless Solutions

Managed Services

CCNP/CCDP

Education

Bachelor's Degree in Computer Science / Networking / Engineering

Job description

The position reports to the Head, Presales Consulting.

Job Overview:

As a Technical Pre-Sales Engineer, you will handle all technical aspects of the sales cycle by determining technical requirements, matching them with the services and solutions offered by the company. You will explain the solution and offering to customers in a clear and concise format with the goal of convincing them to buy the solution and services offered.

• Support the sales team to secure business prospects and increase the company revenue.
• Query prospects to qualify sales opportunities in conjunction with sales team in order to accurately determine product fit, size and probability of success.
• Conduct presentations with customers.
• Assist in expanding and maximizing the sales opportunities.
• Conduct in-depth needs analysiswith prospect technical staff to determine technical requirements and solutions.
• Develop high-level design and architecture of prospect solutions based on appropriate sizing, resiliency and best practices guidelines.
• Leverage in house telco services and customization solution to develop services and solution for customer.
• Responsible for RFP/RFI/Proposal/HLD preparation, solution architecting and design, training, project management, guidance & planning.
• Address high volume of prospect questions and requirements in a quality driven, comprehensive manner to ensure prospect satisfaction - solutions will come from personal knowledge/experience, co-workers, knowledge systems.
• Conduct internal product training for sales staff, presales team and other organisational.

To be considered, you’ll need:

• Education: Bachelor's Degree in Computer Science, Networking, Engineering or any related field.
• Experience: Minimum 5 years of working experience in relevant technology (Network Services, Security Services and Cloud Services).
• Technical Skills:
  • Solid knowledge of Routing & Switching, SDWAN, Cybersecurity services and Telco products.
  • Good understanding in SOC services, MDR, EDR, Threat Intelligent and cybersecurity services.
  • Ideally with experience in MPLS and Telco Solution.
  • Ideally with experience in Wireless Solution.
  • Ideally with experience in Managed Services and SDWAN technology.
• Soft Skills:
  • Good understanding of customer business strategies, needs, and opportunities.
  • Good communication and written skills in English.
  • Got sense of urgency and capable to handle tense situation.
  • Candidate with CCNP/CCDP or equivalent is highly preferred.

Our Commitment to You

At Time, we believe great work deserves great support. Here’s what you can look forward to when you join us:

• Comprehensive medical coveragefor you and your immediate family, including outpatient care, hospitalisation, dental and optical benefits.
• Wellness supportwith an annual spending account for health-related needs, alternative treatments, or even paid-up premiums for personal insurance.
• Employee assistanceduring life’s big moments, from celebrations to times of bereavement.
• Learning & growth opportunitiesthrough dedicated time for learning, access to LinkedIn Learning and rewards for upskilling.
• Cash rewardsfor recognised certifications and full reimbursement for up to two approved professional memberships each year.

*Only shortlisted candidates will be notified.