Pre-Sales

DCConnect Global; Kuala Lumpur; On-site; MYR 60,000 - 120,000; Full time

Job summary

DCConnect Global is seeking a proactive pre-sales professional to identify customer needs through visits and technical discussions, and to design end-to-end solutions. You will support sales with pre-sales activities and help negotiate contracts, SLA terms, and liability clauses.

You'll gather market feedback, mentor team members, and provide input to product teams for continuous improvement, ensuring design and delivery alignment in telecom SDN & SDWAN environments.

Qualifications

• Identify customer pain points through visits and analysis.
• Develop end-to-end customer solutions based on requirements.
• Prepare technical response templates and bid documents.
• Hand over solutions to delivery team for consistency.
• Support sales in contract negotiations including SLA terms.
• Assist pre-sales activities: customer communication, proposals, budgets.
• Lead the sales team and mentor new members.
• Provide training to sales or channel partners.
• Gather feedback for market trends and product needs.
• Input to product team for enhancements or new development ideas.

Responsibilities

• Accurately identify customers' business pain points through visits, technical discussions, and analysis.
• Develop end-to-end customer solutions based on specific requirements and present solutions.
• Prepare technical response templates and bid documents.
• Hand over solutions to the delivery team to ensure consistency between design and implementation.
• Support sales in negotiating technical terms in contracts, including SLA commitments and liability clauses.
• Assist the sales team with pre-sales activities, including customer communication, proposal preparation, and budget management.
• Lead the sales team in breaking down goals and mentor new team members.
• Provide training to sales or channel partners.
• Gather and analyze customer feedback to stay informed about market trends and evolving product needs.
• Provide input to the product team for enhancements or new development ideas.

Job description

This role involves identifying and analyzing customer business needs through visits and technical discussions, designing customized end-to-end solutions, and supporting sales teams through pre-sales activities and contract negotiations. You will gather market feedback, mentor team members, and provide input to product teams for continuous improvement.

Key responsibilities

Accurately identify customers' business pain points through visits, technical discussions, and analysis of technical feasibility and resource alignment

Develop end-to-end customer solutions based on specific requirements and present solutions while addressing customer inquiries

Prepare technical response templates and bid documents

Hand over solutions to the delivery team to ensure consistency between design and implementation

Support sales in negotiating technical terms in contracts, including SLA commitments and liability clauses

Assist the sales team with pre-sales activities, including customer communication, proposal preparation, and budget management

Lead the sales team in breaking down goals and mentor new team members

Provide training to sales or channel partners

Gather and analyze customer feedback to stay informed about market trends and evolving product needs

Provide input to the product team for enhancements or new development ideas

About you

Solid industry experience with strong technical foundation and quick comprehension skills

Agile thinking and structured mindset

Strong learning ability, capable of quickly understanding, analyzing, and summarizing requirements

Able to provide practical and feasible customer solutions

Excellent communication, coordination, and teamwork skills

Fluent in spoken and written English

Basic proficiency in reading and writing Chinese

Who we are

DCConnect Global Limited (DCConnect), a world leading software company in Telecom SDN & SDWAN Orchestration System industry. We serve Telco and Data Center companies focusing in wholesale market. Aims to transform legacy service providers into modern telecom.

The Management Team at DCConnect consist of a group of telecom professionals with over twenty-year experiences from different sectors in Telecom Industries including Data Center Construction & Services, International Carrier, Telco and Hardware vendor.