SOC Engineer

TIME dotCom Berhad; Kuala Lumpur; On-site; MYR 60,000 - 90,000; Full time

Benefits offered by this job

Comprehensive medical coverage for you

Wellness account for health needs

Employee assistance program

Job summary

TIME dotCom Berhad is seeking a SOC Engineer to operate as the central hub of the Network Division, ensuring our network platform runs optimally while providing expert technical support to customers.

You will monitor network and service performance 24x7, perform Level 2 troubleshooting, and manage high-priority incidents affecting managed services. Collaboration across teams and strong communication are essential for success.

Qualifications

• Bachelor's degree in a related field.
• 1–2 years' telecom experience preferred.
• Solid understanding of telecommunication systems and infrastructure.
• Strong analytical and problem-solving skills with the ability to troubleshoot independently.
• Excellent interpersonal and written communication skills.
• Able to work well in a team and collaborate across functions.

Responsibilities

• Monitor network and service performance to ensure uptime and reliability.
• Perform Level 2 troubleshooting for network-related incidents.
• Manage and respond to high-priority incidents, especially for MS customers.
• Escalate issues promptly and coordinate with relevant teams.
• Support other departments and regional offices with network inquiries.
• Collaborate to improve monitoring tools and incident response processes.
• Maintain clear communication across technical and non-technical stakeholders.
• Provide insights balancing technical feasibility with business impact.
• Foster partnerships across teams and contribute ideas for continuous improvement.

Skills

Bachelor's Degree in Telecommunication

Analytical and problem-solving skills

Independent troubleshooting

Team collaboration

Education

Bachelor's Degree in Telecommunication, Electronic Engineering, or related field

Job description

The SOC is the central hub of the Network Division, ensuring our network platform runs optimally and providing expert technical support to customers. SOC Engineers are responsible for 24x7 monitoring of all network elements, driving service reliability and contributing to an Excellent Customer Experience (ECE).

• Monitor network and service performance continuously to ensure optimal uptime and reliability.
• Perform Level 2 troubleshooting for network-related incidents and service disruptions.
• Manage and respond to high-priority incidents, especially those affecting managed services (MS) customers.
• Escalate technical issues promptly and coordinate with relevant teams to ensure swift resolution.
• Support other departments and regional offices with network-related inquiries and issues.
• Collaborate with cross-functional teams to improve monitoring tools, processes, and incident response strategies.
• Maintain clear and effective communication across technical and non-technical stakeholders.
• Provide insights that balance technical feasibility with business impact.
• Foster strong partnerships and collaborative relationships across teams.
• Contribute creative ideas for continuous improvement in operations and service delivery.

To be considered, you’ll need:

• Bachelor’s Degree in Telecommunication, Electronic Engineering, or a related field.
• 1–2 years of relevant working experience in the telecommunications industry is preferred.
• Solid understanding of telecommunication systems and infrastructure.
• Strong analytical and problem-solving skills with the ability to troubleshoot independently.
• Excellent interpersonal and written communication skills.
• Demonstrated ability to work effectively in a team environment and collaborate across functions.
• Strong communication, negotiation and stakeholder management skills.
• Able to work independently with minimal supervision.
• Customer-centric mindset — able to anticipate and respond in ways that minimize disruption and enhance customer experience.
• Appreciation for service excellence and the ability to proactively identify and mitigate potential issues.
• Fresh graduates with a strong interest in network operations and service monitoring are encouraged to apply.

Our Commitment to YouAt Time, we believe great work deserves great support. Here’s what you can look forward to when you join us:

• Comprehensive medical coveragefor you and your immediate family, including outpatient care, hospitalisation, dental and optical benefits.
• Wellness supportwith an annual spending account for health-related needs, alternative treatments, or even paid-up premiums for personal insurance.
• Employee assistanceduring life’s big moments, from celebrations to times of bereavement.
• Learning & growth opportunitiesthrough dedicated time for learning, access to LinkedIn Learning and rewards for upskilling.
• Cash rewardsfor recognised certifications and full reimbursement for up to two approved professional memberships each year.

*Only shortlisted candidates will be notified.