Technical Engineer - Red Hat

CTC Global Sdn Bhd; Petaling Jaya; On-site; MYR 72,000 - 120,000; Full time

Job summary

CTC Global Sdn Bhd seeks a skilled IT support and deployment engineer to manage preventive maintenance, reporting, and ticket updates. You will provide on-site or remote assistance, work with Red Hat technologies, and handle projects with timely delivery.

The role requires 3–5 years in IT support, strong communication, and collaboration with vendors and stakeholders up to C-level. RHCE certification is preferred and ongoing knowledge sharing is encouraged.

Qualifications

• Diploma or degree in IT or equivalent is required.
• Minimum 3-5 years in IT support and deployment.
• Strong verbal and written communication to convey complex information to customers.
• Direct experience with hardware and software vendors.
• Ability to interact with stakeholders up to C-level.
• RHCE certification is preferred.

Responsibilities

• Schedule with customers on preventive maintenance activities.
• Generate comprehensive preventive maintenance reports.
• Upload reports to Field Service Management System.
• Update tickets in Field Service Management System promptly.
• Provide onsite or offsite support to customers.
• Prepare incident and problem management reports as needed.
• Handle small projects independently and assist in large deployments.
• Ensure deployment aligns with timelines and project docs.
• Capture and update project implementation issues for lessons learned.
• Conduct project testing and commissioning with customers.
• Update installation tickets in a timely manner.

Skills

Verbal communication

Written communication

Stakeholder management

Customer support

Education

Diploma/Degree in Information Technology or equivalent

RHCE certification

Tools

Red Hat Linux

Red Hat Satellite

Red Hat Virtualization

Red Hat Ansible Automation Platform

Red Hat OpenShift Container Platform

Job description

Schedule with customers on preventive maintenance activities

Generate comprehensive preventive maintenance reports

Upload preventive maintenance reports to Field Service Management System

Update tickets in a timely manner in Field Service Management System

Provide technical assistance to Level 1 Engineers

Provide onsite or offsite support to customers

Prepare incident reports if required

Prepare problem management reports, if required

Handle small scale projects independently and assists in large scale project deployment

Assist in project deployment and ensures deployment according to timeline

Provide input to develop documents for projects

Capture and updates project implementation technical issues for lessons learned

Conduct project testing and commissioning with customers

Update installation tickets in a timely manner

Requirements

Diploma/Degree in Information Technology or equivalent

Minimum 3-5 years support and deployment working experience related in IT-related environment with Red Hat Linux, Red hat Satellite, Red Hat Virtualization, Red Hat Ansible Automation Platform, and Red Hat OpenShift Container Platform

Outstanding verbal and written communication skills and ability to convey complex information to customers clearly and concisely

Direct experience with a variety of hardware and software vendors

Ability to manage and cooperate with various levels of stakeholders up to C-level

Knowledge of Red Hat Jboss and AMQ is an added advantage

Preferred Minimum Certifications: RHCE

Ability to work independently and within a team

Respond to high-level escalation and resolution, root cause analysis of any issues that may arise as well as mitigation plan

Primary point of contact for the client

Service request ownership

Proactive notification of relevant bugs/issues, releases, software advisories that could impact the customer environment

Ensure proper and timely resolution of cases within SLA’s

Conduct regular service review meeting to discuss request status report, software versions and upcoming projects

Provide recommendations for operational optimization for efficiency, resilience and sustainability

Engagement with Principal & internal support teams

Provide visibility of Principal’s roadmaps

Workshop/education (webinars) sessions to keep customer informed on specific technologies or processes

ITOCHU Corporation is one of the largest conglomerates in Japan and is the majority shareholder of CTC. Both ITOCHU Corporation and CTC are listed on the Tokyo Stock Exchange with sales revenues of US$53 billion and US$3 billion respectively.

In Malaysia, the CTCG team has been serving enterprise customers from major commercial and government sectors for over 50 years, starting from CSA to CSC and now CTC, as part of the ITOCHU Group.

Powered by a team of 600 qualified and experienced IT professionals, CTCG supports its customers through a country-wide network of 23 service centres and delivers extensive systems integration solutions to enable businesses to operate more efficiently.

ITOCHU Corporation is one of the largest conglomerates in Japan and is the majority shareholder of CTC. Both ITOCHU Corporation and CTC are listed on the Tokyo Stock Exchange with sales revenues of US$53 billion and US$3 billion respectively.

In Malaysia, the CTCG team has been serving enterprise customers from major commercial and government sectors for over 50 years, starting from CSA to CSC and now CTC, as part of the ITOCHU Group.

Powered by a team of 600 qualified and experienced IT professionals, CTCG supports its customers through a country-wide network of 23 service centres and delivers extensive systems integration solutions to enable businesses to operate more efficiently.