Technical Engineer – Security

CTC Global Sdn Bhd; Selangor; On-site; MYR 50,000 - 90,000; Full time

Job summary

CTC Global Sdn Bhd in Malaysia's Selangor region seeks a security-focused professional to join our ITOCHU-backed team. You will work on security deployments, troubleshooting, and customer support, applying your knowledge of modern security concepts and network technologies.

The role requires 1 year of hands-on experience, fluency in English, and the ability to explain technical concepts to non-technical users. Familiarity with Cisco, Fortigate, Palo Alto and CCNA/CCNA-Security is highly regarded.

Qualifications

• Diploma or Bachelor's degree in Security, Cybersecurity, Computer Science, IT, Engineering or equivalent.
• At least 1 year of hands-on security technical experience.
• Fluent in English with strong written and verbal communication abilities.
• Familiar with Cisco, Fortigate, Palo Alto networks; CCNA or CCNA-Security certifications preferred.

Responsibilities

• Preventive Maintenance Scheduling: Coordinate and schedule preventive maintenance activities with customers to minimize downtime and ensure optimal system performance.
• Preventive Maintenance Execution: Perform remote or on-site preventive maintenance to maintain hardware and infrastructure integrity.
• Operational Support: Provide both onsite and remote technical support to customers, ensuring fast and effective problem resolution.
• Documentation Management: Prepare and upload detailed preventive maintenance and incident reports into the Field Service Management System (FSMS) in a timely manner.
• Project Assistance: Assist in the execution of complex installations involving multiple products and technologies.
• Technical Issue Documentation: Capture and update project implementation technical issues for lessons learned and future improvements.
• Testing and Commissioning: Conduct project testing and commissioning activities with customers to ensure system functionality and satisfaction.
• Compliance & Standards: Ensure all tasks comply with relevant technical standards and company policies, contributing to continuous operational improvement.
• Knowledge Sharing: Conduct knowledge-sharing sessions within the team to promote continuous learning and improvement.
• Time Management: Update timesheets in the Intranet system promptly to ensure accurate tracking of work hours and project allocations.
• Standby Rotation Participation: Participate in department standby rotation to provide oncall technical support when needed.

Skills

Security concepts

Network packet analysis

Security configuration

English communication

Customer support

Adaptability

Confidentiality

Education

Diploma or Bachelor’s degree in Security, Cybersecurity, Computer Science, Information Technology, Engineering

Tools

Cisco

Fortigate

Palo Alto

CCNA/CCNA-Security

Job description

1. Preventive Maintenance Scheduling:Coordinate and schedule preventive maintenance activities with customers to minimize downtime and ensure optimal system performance.

2. Preventive Maintenance Execution:Perform remote or on-site preventive maintenance to maintain hardware and infrastructure integrity.

3. Operational Support:Provide both onsite and remote technical support to customers, ensuring fast and effective problem resolution.

4. Documentation Management:Prepare and upload detailed preventive maintenance and incident reports into the Field Service Management System (FSMS) in a timely manner.

5. Project Assistance:Assist in the execution of complex installations involving multiple products and technologies.

6. Technical Issue Documentation:Capture and update project implementation technical issues for lessons learned and future improvements.

7. Testing and Commissioning:Conduct project testing and commissioning activities with customers to ensure system functionality and satisfaction.

8. Compliance & Standards:Ensure all tasks comply with relevant technical standards and company policies, contributing to continuous operational improvement.

9. Knowledge Sharing:Conduct knowledge-sharing sessions within the team to promote continuous learning and improvement.

10. Time Management:Update timesheets in the Intranet system promptly to ensure accurate tracking of work hours and project allocations.

11. Standby Rotation Participation:Participate in department standby rotation to provide oncall technical support when needed.

• Qualifications: Diploma or Bachelor’s Degree in Security, Cybersecurity, Computer Science, Information Technology, Engineering (Computer/Telecommunication), or an equivalent field.
• Technical Expertise: Strong understanding of security concepts, network packet analysis tools, and security configuration. Familiar with network and security components such as Cisco, Fortigate, Palo Alto Networks. Preferably possess technical certifications such as CCNA or CCNA-Security.
• Experience: At least 1 year of hands‑on security technical experience in a similar role, preferably involving security deployment, troubleshooting, and support.
• Communication Skills: Fluent in English, with strong written and verbal communication abilities particularly in explaining security concepts to non‑technical users. Proven ability to articulate technical solutions and remedial action plans to customers and internal teams.
• Customer Management Skills: Demonstrated ability to manage customer relationships effectively, ensuring that technical issues are resolved swiftly and satisfactorily.
• Adaptability: Flexible and quick to learn new security tools and respond to emerging threats in a fast‑paced environment.
• Confidentiality: Ability to uphold confidentiality in handling sensitive security data and information.

Unlock job insights

Hirer responsiveness Salary match Number of applicants

Information Technology Services 101-1,000 employees

ITOCHU Corporation is one of the largest conglomerates in Japan and is the majority shareholder of CTC. Both ITOCHU Corporation and CTC are listed on the Tokyo Stock Exchange with sales revenues of US$53 billion and US$3 billion respectively.

In Malaysia, the CTCG team has been serving enterprise customers from major commercial and government sectors for over 50 years, starting from CSA to CSC and now CTC, as part of the ITOCHU Group.

Powered by a team of 600 qualified and experienced IT professionals, CTCG supports its customers through a country‑wide network of 23 service centres and delivers extensive systems integration solutions to enable businesses to operate more efficiently.

ITOCHU Corporation is one of the largest conglomerates in Japan and is the majority shareholder of CTC. Both ITOCHU Corporation and CTC are listed on the Tokyo Stock Exchange with sales revenues of US$53 billion and US$3 billion respectively.

In Malaysia, the CTCG team has been serving enterprise customers from major commercial and government sectors for over 50 years, starting from CSA to CSC and now CTC, as part of the ITOCHU Group.

Powered by a team of 600 qualified and experienced IT professionals, CTCG supports its customers through a country‑wide network of 23 service centres and delivers extensive systems integration solutions to enable businesses to operate more efficiently.