Technical Support Engineer

CTC Global Sdn Bhd; Selangor; On-site; MYR 54,000 - 89,000; Full time

Job summary

CTC Global Sdn Bhd is seeking an IT Support Engineer to install, configure, and troubleshoot EUC hardware including PCs, laptops, and printers. You will handle software deployment, imaging, and end-user support across in-person, phone, email, and remote channels.

Applicants should have a Diploma or Bachelor's in IT/Engineering and at least 2 years in IT support, with strong Windows OS and MS Office skills, plus good communication and independence in fast-paced environments.

Qualifications

• Diploma or Bachelor’s Degree in Computer Science, Information Technology, or Engineering (Computer/Telecommunications).
• Minimum of 2 years in IT support, with hands-on troubleshoot, testing and repair of hardware and software issues.

Responsibilities

• Install, configure, and troubleshoot EUC hardware and devices.
• Install, configure, and troubleshoot Windows OS, Microsoft Office, and client apps.
• Set up devices, imaging, and software deployment.
• Provide end-user support via in-person, phone, email, and remote access.
• Document and track support requests and ensure timely resolution.
• Collaborate with IT teams to resolve issues and improve productivity.

Skills

Troubleshooting

User communication

Adaptability

Independence

Education

Diploma or Bachelor’s Degree in Computer Science, Information Technology, or Engineering (Computer/Telecommunications)

Tools

Windows OS

Microsoft Office

Remote support tools

Job description

• EUC Hardware Support: Install, configure, and troubleshoot End User Computing (EUC) hardware, including PCs, laptops, MacBooks, smartphones, tablets, printers, scanners, and other IT devices.
• Software Installation and Troubleshooting: Install, configure, and troubleshoot Microsoft Windows, Microsoft Office, and other client applications.
• Device Setup and Imaging: Create and maintain system images, deploy software, and support the setup of new devices.
• Critical Software Deployment: Support the deployment of software centers, antivirus agents, and other critical software solutions.
• Asset Management: Provide asset disposal services in compliance with organizational processes and procedures.
• Hardware Inventory Reporting: Assist in capturing and maintaining hardware inventory data for accurate reporting.
• Project Support: Assist with EUC hardware and software-related projects, including planning, implementation, and troubleshooting.
• End-User Technical Support: Deliver technical support to end-users via in-person interactions, phone, email, and remote access, ensuring timely issue resolution.
• Support Request Management: Document and track support requests to ensure proper resolution and follow-up.
• Collaboration with IT Teams: Work closely with IT teams to resolve end-user issues and enhance productivity.
• Ticket Management: Track, monitor, and close service calls or tickets within the SLA.
• Qualifications: Diploma or Bachelor’s Degree in Computer Science, Information Technology, or Engineering (Computer/Telecommunications).
• Experience: Minimum of 2 years in IT support, with hands-on experience in troubleshooting, testing, and repairing hardware and software issues.
• Skills:
• Technical Proficiency: Skilled in Microsoft desktop applications (Word, Excel, PowerPoint, Outlook) and Windows OS.
• Communication: Strong interpersonal and communication abilities to explain technical concepts clearly to users.
• Adaptability: Able to work in fast-paced environments and adjust to dynamic customer requirements.
• Independence: Capable of working independently with minimal supervision and taking full ownership of assigned tasks.

Unlock job insights

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Information Technology Services 101-1,000 employees

ITOCHU Corporation is one of the largest conglomerates in Japan and is the majority shareholder of CTC. Both ITOCHU Corporation and CTC are listed on the Tokyo Stock Exchange with sales revenues of US$53 billion and US$3 billion respectively.

In Malaysia, the CTCG team has been serving enterprise customers from major commercial and government sectors for over 50 years, starting from CSA to CSC and now CTC, as part of the ITOCHU Group.

Powered by a team of 600 qualified and experienced IT professionals, CTCG supports its customers through a country-wide network of 23 service centres and delivers extensive systems integration solutions to enable businesses to operate more efficiently.

ITOCHU Corporation is one of the largest conglomerates in Japan and is the majority shareholder of CTC. Both ITOCHU Corporation and CTC are listed on the Tokyo Stock Exchange with sales revenues of US$53 billion and US$3 billion respectively.

In Malaysia, the CTCG team has been serving enterprise customers from major commercial and government sectors for over 50 years, starting from CSA to CSC and now CTC, as part of the ITOCHU Group.

Powered by a team of 600 qualified and experienced IT professionals, CTCG supports its customers through a country-wide network of 23 service centres and delivers extensive systems integration solutions to enable businesses to operate more efficiently.

What can I earn as a Technical Support Engineer