Field Service Engineer

CTC Global Sdn Bhd; George Town; On-site; MYR 72,000 - 108,000; Part time

Job summary

CTC Global Sdn Bhd invites applications for an On-site Technical Support role in Penang. You will provide on-site support for desktop hardware, software, email, printers, and network issues in a Windows-based environment.

The position requires a Diploma or Bachelor’s in CS/IT/Engineering, 1–2 years’ experience, and willingness to travel. You will install, configure, and maintain systems, perform moves/adds/changes, and help ensure SLA compliance on-site in Malaysia.

Qualifications

• Diploma or bachelor’s degree in Computer Science, Information Technology, or Engineering (Computer/Telecommunication).
• 1–2 years’ experience in support, administration, maintenance, and configuration of Wintel desktop and network environments.
• Proficient in Windows Operating Systems, Microsoft Office, antivirus software, PC hardware, networking equipment, and printers.
• Willing to travel and possess own transport.

Responsibilities

• On-site support for desktop hardware, desktop applications, email, printers, and network-related issues.
• Installation, de-installation, configuration, and support of MS Windows OS and Windows applications.
• Break/fix troubleshooting for hardware and software issues on-site.
• Moves, adds, and changes for clients or projects.
• Preventive maintenance to ensure system performance and prevent issues.
• Escalation management when needed to ensure timely resolution.
• Participation in project rollouts and installation of new systems and technologies.
• Maintain SLA compliance by responding to service requests within required timeframes.

Skills

Troubleshooting

Communication

Collaboration

Travel

Education

Diploma or Bachelor’s degree in CS/IT/Engineering

Tools

Windows OS

Microsoft Office

Antivirus software

PC hardware

Networking equipment

Printers

Job description

• On-site Technical Support: Provide on-site support for desktop hardware, desktop applications, email, printers, and network-related issues.
• Installation and Configuration: Install, de-install, configure, and support MS Windows OS, Windows applications, and other user applications.
• Break/Fix Troubleshooting: Perform on-site troubleshooting and resolution for hardware and software issues.
• Moves, Adds, and Changes: Perform hardware and software moves, adds, and changes as required by clients or project requirements.
• Preventive Maintenance: Carry out preventive maintenance tasks to ensure system performance and prevent future issues.
• Escalation Management: Invoke the problem escalation process to the next level of support when necessary, ensuring timely resolution.
• Project Rollouts and Installation: Participate in project rollouts, including the installation of new systems and technologies.
• Service Level Agreement (SLA) Compliance:Ensure compliance with SLAs by responding to service requests within designated timeframes and resolving issues to meet customer expectations.
• Certification and Learning:Continuously pursue relevant industry certifications as part of career development and partnership requirements.
• Qualifications: Diploma or bachelor’s degree in Computer Science, Information Technology, or Engineering (Computer/Telecommunication) or equivalent.
• Experience: Minimum of 1-2 years’ experience in the support, administration, maintenance, and configuration of Wintel desktop and network environments.
• Knowledge: Proficient in Windows Operating Systems, Microsoft Office, antivirus software, PC hardware, networking equipment, and printers.
• Personal Skills and Attributes:
• Proven troubleshooting skills with the ability to clearly communicate complex technical issues.
• Demonstrated effectiveness in collaborating with both internal teams and external customers.
• Applicant must be willing to travel and possess own transport.
• 1 Year Contract Position

ITOCHU Corporation is one of the largest conglomerates in Japan and is the majority shareholder of CTC. Both ITOCHU Corporation and CTC are listed on the Tokyo Stock Exchange with sales revenues of US$53 billion and US$3 billion respectively.

In Malaysia, the CTCG team has been serving enterprise customers from major commercial and government sectors for over 50 years, starting from CSA to CSC and now CTC, as part of the ITOCHU Group.

Powered by a team of 600 qualified and experienced IT professionals, CTCG supports its customers through a country-wide network of 23 service centres and delivers extensive systems integration solutions to enable businesses to operate more efficiently.

ITOCHU Corporation is one of the largest conglomerates in Japan and is the majority shareholder of CTC. Both ITOCHU Corporation and CTC are listed on the Tokyo Stock Exchange with sales revenues of US$53 billion and US$3 billion respectively.

In Malaysia, the CTCG team has been serving enterprise customers from major commercial and government sectors for over 50 years, starting from CSA to CSC and now CTC, as part of the ITOCHU Group.

Powered by a team of 600 qualified and experienced IT professionals, CTCG supports its customers through a country-wide network of 23 service centres and delivers extensive systems integration solutions to enable businesses to operate more efficiently.