Technical Engineer – Systems

CTC Global Sdn Bhd; Selangor; On-site; MYR 45,000 - 78,000; Full time

Job summary

CTC Global Sdn Bhd in Malaysia seeks an IT Field Service professional to schedule, perform, and document preventive maintenance for enterprise systems. You will support Level 1 engineers, handle onsite/offsite customer support, and assist in large scale deployments while ensuring timelines are met.

The role requires 2–4 years of relevant experience, strong UNIX/Linux and Windows know-how, and familiarity with VMware and storage solutions. Availability for 24/7 standby is valued.

Qualifications

• IT degree or diploma required with 2–4 years of relevant experience.
• Strong knowledge of UNIX variants, Windows OS, and networking fundamentals.
• Experience with VMware environments and storage solutions is a plus.

Responsibilities

• Schedules with customers on preventive maintenance activities.
• Performs onsite comprehensive preventive maintenance.
• Updates tickets in a Field Service Management System.
• Provides technical assistance to Level 1 Engineers.
• Supports customers onsite or offsite and after-hours as needed.
• Conducts project testing, commissioning, and deployment assistance.
• Prepare incident reports and contribute to project documentation.

Skills

UNIX/Linux

Windows

DNS/DHCP

Networking (TCP/IP)

VMware vSphere

VMware/Storage

Active Directory

Backup solutions

Solaris/AIX/Linux

SNMP/SysLog

Field Service Management System

Education

Diploma / Degree in Information Technology or equivalent

Tools

Field Service Management System

Job description

• •Schedules with customers on preventive maintenance activities.
• •Performs onsite comprehensive preventive maintenance.
• •Uploads preventive maintenance reports to Field Service Management System.
• •Updates tickets in a timely manner in Field Service Management System.
• •Provides technical assistance to Level 1 Engineers.
• •Provides onsite or offsite support to customers.
• •Prepares incident reports if required.
• •Handles small scale projects independently and assists in large scale project deployment.
• •Assists in project deployment and ensures deployment is according to timeline.
• •Provides input to develop documents for projects.
• •Captures and updates project implementation technical issues for lessons learned.
• •Conducts project testing and commissioning with customers.
• •Updates installation tickets in a timely manner in Field Service Management System.
• •Updates Timesheet to reporting manager.
• Diploma / Degree in Information Technology or equivalent.
• Minimum 2 to 4 years relevant working experience required.
• Possess a positive attitude, keen interest in the role and a desire to develop and progress in service delivery.
• Ability to work independently and within a team.
• Knowledge of UNIX (Solaris/AIX/LINUX/Windows) operating systems, Solaris Cluster, OVM for SPARC, OVM for x86, Solaris Zones, and back-office products.
• Knowledge of DNS, DHCP, NTP, SysLog, administration, configuration, troubleshooting & implementation.
• Ability to configure and design infrastructure solutions based on VMware / Microsoft / Storage solutions.
• Good knowledge in IT troubleshooting and root cause analysis.
• Available to be on 24/7 standby (weekly rotation basis) and able to work after office hours, weekends and on Public Holidays if situation demands.
• Good working knowledge of Active Directory, DNS & DHCP, Windows operating systems configuration, troubleshooting & implementation.
• Good working knowledge of networking, eg. TCP/IP and routing.
• Knowledge of Backup solutions (Veritas, Veeam or EMC Networker) and SAN Storage (EMC/NetApp) is an added advantage.
• Technical skills requirements in any of the following areas :
• VMware vSphere, vCenter, SRM, HA
• HP or IBM Servers, Blade Servers, Storages
• Preferred Minimum Certifications: MCITP, MCTS, MCSE, MCSA.
• Any of the following Certification will be a plus: VMware VCP6, HP ATP, AIS, ASE, MASE and ITIL.

Unlock job insights

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Information Technology Services 101-1,000 employees

ITOCHU Corporation is one of the largest conglomerates in Japan and is the majority shareholder of CTC. Both ITOCHU Corporation and CTC are listed on the Tokyo Stock Exchange with sales revenues of US$53 billion and US$3 billion respectively.

In Malaysia, the CTCG team has been serving enterprise customers from major commercial and government sectors for over 50 years, starting from CSA to CSC and now CTC, as part of the ITOCHU Group.

Powered by a team of 600 qualified and experienced IT professionals, CTCG supports its customers through a country-wide network of 23 service centres and delivers extensive systems integration solutions to enable businesses to operate more efficiently.

ITOCHU Corporation is one of the largest conglomerates in Japan and is the majority shareholder of CTC. Both ITOCHU Corporation and CTC are listed on the Tokyo Stock Exchange with sales revenues of US$53 billion and US$3 billion respectively.

In Malaysia, the CTCG team has been serving enterprise customers from major commercial and government sectors for over 50 years, starting from CSA to CSC and now CTC, as part of the ITOCHU Group.

Powered by a team of 600 qualified and experienced IT professionals, CTCG supports its customers through a country-wide network of 23 service centres and delivers extensive systems integration solutions to enable businesses to operate more efficiently.

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