Technical Customer Success & Logistics Specialist

Tektronix; George Town; On-site; MYR 40,176 - 66,960; Full time

Benefits offered by this job

Bonus eligible

Job summary

Ralliant Corporation seeks a customer service professional in Penang to manage SLA-driven interactions with technical service customers. You will coordinate with internal teams, update customers on status, and ensure accurate quotations and invoicing.

The role requires 2–4 years in customer service, a Diploma/Engineering degree, and strong English communication. You may also support inside sales and promotions while focusing on process improvements and customer satisfaction.

Qualifications

• 2-4 years of customer service experience with any technical services company.
• Diploma/engineering/other degree graduate.
• Calibration and other technical services experience is an added advantage.
• Excellent written and spoken English.

Responsibilities

• Receiving instruments, updating systems and coordinating with internal team to meet SLA.
• Updating customers about status and maintaining high customer focus during interactions.
• Verifying customer requirements and coordinating with outside service providers for quotation and SLA.
• Coordinating with logistics for shipment of material and instruments.
• Interacting with customers for quotation, PO, invoice and payments.
• Clearing payments with outside vendors and liaising with accounts for clearance.
• Co-ordination with sales to translate customer requirements into working terms and track progress.
• Providing regular updates to customers on receipt, WIP, and outgoing activities.
• May act as inside sales – calling customers for leads.
• Supporting promotions and following up with customers for feedback and orders.

Skills

Customer service

Communication

English proficiency

Education

Diploma or Engineering degree

Job description

Ralliant Corporation seeks a customer service professional in Penang to manage SLA-driven interactions with technical service customers. You will coordinate with internal teams, update customers on status, and ensure accurate quotations and invoicing.

The role requires 2–4 years in customer service, a Diploma/Engineering degree, and strong English communication. You may also support inside sales and promotions while focusing on process improvements and customer satisfaction.