Customer Success Specialist - Multilingual (Penang)

TP; Sabah; On-site; MYR 33,480 - 55,800; Full time

Job summary

TP Malaysia is seeking a Customer Success Specialist to respond to customer inquiries via phone and email, assist with online orders, and safeguard customer data.

The ideal candidate has a diploma or degree, fluent Bahasa Indonesia with B2 English, at least 6 months in customer support, and willingness to relocate to Penang. Fresh graduates in English-related fields are welcome; call centre experience is a bonus.

Qualifications

• Bachelor’s Degree or Diploma in any discipline.
• Must have B2 level English Language proficiency (reading, writing, speaking and aural comprehension).
• Minimum of 6 months work experience in customer support in any industry.
• Fresh graduates welcome with degrees in English with Communication, English for Professionals, Mass Communication, or related fields.
• Call centre experience is not a must but would be a distinct advantage.

Responsibilities

• Support customers to place online orders with the client.
• Provide timely support to customers through available communication channels (inbound phone calls and email).
• Process payments and confidential client information in a manner that safeguards the customer’s personal and financial data.
• Proactively support customers to mitigate the risk to the client’s brand and customer loyalty.
• Identify and expedite priority issues through appropriate channels as necessary.
• Work harmoniously with other team members to identify better ways of working and promote continuous improvement of the customer support experience.
• Maintain and improve quality of service by sharing suggestions and recommendations.
• Keep job knowledge up to date by training and learning.
• Meet all key performance indicators set by the company and client.
• Adhere to policies and procedures set by the company and client.

Skills

Customer support

English B2

Bahasa Indonesia

Team collaboration

Education

Bachelor’s Degree or Diploma

English for Professionals / Mass Communication related

Job description

TP Malaysia is seeking a Customer Success Specialist to respond to customer inquiries via phone and email, assist with online orders, and safeguard customer data.

The ideal candidate has a diploma or degree, fluent Bahasa Indonesia with B2 English, at least 6 months in customer support, and willingness to relocate to Penang. Fresh graduates in English-related fields are welcome; call centre experience is a bonus.