Network & Security Expert

TDCX Malaysia; Kuala Lumpur; On-site; MYR 45,000 - 78,000; Full time

Benefits offered by this job

Remuneration

Medical coverage

World-class workspace

Learning & development

Public transport access

Flexible work

Mentoring

Global awards

Career growth opportunities

Supportive culture

Job summary

TDCX Malaysia is seeking an IT Systems/Support professional to monitor and manage servers, perform housekeeping, and ensure reliable backups. You will provide end-user tech support, diagnose incidents, and work on access controls and vulnerability coordination.

Ideal candidates have Windows Server/AD experience, strong communication in English, and a Diploma in IT or related field. This on-site role offers growth in a global BPO environment with strong learning opportunities.

Qualifications

• Diploma or higher in IT/engineering or related field.
• Experience in supporting end users on Windows platforms.
• Familiar with AD, DNS, SMTP, HTTP and basic network concepts.

Responsibilities

• Monitor, maintain, and manage servers and infrastructure services.
• Develop housekeeping routines and monitor system logs.
• Ensure backups are executed and restorable.
• Provide technical support for end users and peripherals.
• Conduct root cause analysis and permanent resolutions.
• Handle privileged access and vulnerability collaboration.

Skills

Server monitoring

Backup management

Troubleshooting

Customer support

English communication

Education

Diploma in IT/Engineering

Tools

Windows Server

Active Directory

DNS

SMTP

HTTP/TCP-IP

Job description

At TDCX, we believe that every career move should propel you forward. Work alongside innovative teams, support the growth of the world's most forward-thinking brands, and explore what's possible when human expertise meets technology. Together, we'll enable the future — starting with yours.

Enable your future

At TDCX, we believe that every career move should propel you forward. Work alongside innovative teams, support the growth of the world's most forward-thinking brands, and explore what's possible when human expertise meets technology. Together, we'll enable the future — starting with yours.

Top reasons to work with TDCX

• Attractive remuneration and great perks
• Comprehensive medical, insurance, and social security coverage
• World-class workspaces
• Engaging activities and recognition programs
• Strong learning and development plans for your career growth
• Positive work culture that enables your future
• Easy-to-access location with direct public transport links
• Flexible working arrangements
• Coaching and mentoring from experts in your field
• Join a global company, winner of hundreds of industry awards

What is your mission?

• Monitor, maintain, and manage servers and infrastructure services, such as Anti-virus systems, Databases, Active Directory, Exchange Mail, File services, firewalls, etc.
• Develop and implement housekeeping routines, monitoring system and infrastructure service logs.
• Ensure that back-up operations are executed and completed, ensuring the integrity of back-up operations periodically in order to restore from back-up as required.
• Provide technical support for the end users needs, such as personal computers (PCs), laptops, network printer, and emails.
• Conduct root cause analysis of incidents and provide permanent resolution to these incidents.
• Handle privilege access, system configuration compliance, and vulnerability management collaboration.
• Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX.

Who are we looking for?

• Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, Master's Degree in Safety Management, Engineering or a related qualification.
• Preferably with 2 years of working experience in the related field is ideal for this position.
• Experienced in supporting end users for their daily PC usage problem (Microsoft Windows).
• Experienced with Windows Server Active Directory users and computers, Windows Server Active Directory, network infrastructure, Windows Server files and folders permission.
• Experienced with DNS and NFS, SMTP, HTTP, WINS, IIS and FTP and TCP/IP.
• Possesses good customer support skills.
• Excellent verbal and written communication skills in English and the language of the supporting market.

About TDCX

Singapore-headquartered TDCX is a leading global business process outsourcing (BPO) company that provides customer experience (CX) solutions, sales and digital marketing services, and content moderation for clients across various industries. These include digital advertising and social media, e-commerce, fintech, gaming, healthtech, media, technology and, travel and hospitality.

With a focus on helping companies enable the future, TDCX's smart, scalable approach—driven by innovation and operational precision—positions it as a key partner for companies targeting tangible outcomes. With more than 20,000 employees across 37 locations worldwide, TDCX provides its clients with comprehensive coverage in Asia, Europe and the United States. For more information, please visit www.tdcx.com.

Unlock job insights

Hirer responsiveness Salary match Number of applicants

Information Technology Services 1,001-5,000 employees

Who is TDCX?

Singapore-based TDCX is a global business process outsourcing (BPO) leader, offering advanced customer experience (CX) solutions, sales and digital marketing services, and content moderation. It caters to industries such as digital advertising, social media, e-commerce, fintech, gaming, healthtech, media, technology, and travel & hospitality.

TDCX’s smart, scalable approach—driven by innovation and operational precision—positions it as a key partner for companies targeting tangible outcomes. With more than 20,000 employees across 39 locations worldwide, TDCX delivers robust coverage across Asia, Europe, and the U.S.

Perks and benefits Medical Miscellaneous allowance Dental Vision Incentive, Bonus and Commission Plan, Life-long Le

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